Helpdesk Engineer Windows / Microsoft 365 / Azure Support

Helpdesk Engineer

• Windows / Microsoft 365 / Azure Support 3.7 3.7 out of 5 stars New York, NY 10045 $40
• $42 an hour
• Permanent, Full-time, Contract Vichara Technologies 6 reviews $40
• $42 an hour
• Permanent, Full-time, Contract We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York .

The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.

Key Responsibilities:

Provide L1 desktop and application support for Windows users. Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues. Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues. Assist with user onboarding, offboarding, password resets, MFA, and access requests. Handle basic Azure AD / Entra ID user administration. Support file transfers, FTP/SFTP access, shared drives, and permission issues. Document tickets clearly and escalate L2/L3 issues when required. Communicate professionally with business users, including senior investment staff.

Required Skills:

Strong Windows 10/11 desktop support experience. Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics. Basic understanding of Azure AD / Entra ID. Familiarity with FTP/SFTP and file transfer troubleshooting. Excellent spoken and written English. Strong ticket documentation and follow-up discipline. Prior experience supporting financial services or investment firms is a plus.

Work Location:

New York office / onsite support

Level:

L1 Helpdesk /

Desktop Support Budget:

Up to $40/hour

Client Type:

Small-sized investment fund

Pay:

$40.00

• $42.

00 per hour

Work Location:

In person