Job Title:

Director

Department:

Disaster Recovery

Reports To:

Chief Executive Officer

FLSA Status:

Exempt

Date:

August 2026

Updated:

August 2026

Pay Grade:

S37

SUMMARY:

Develops, coordinates and implements Disaster Recovery Programs and other grants in conjunction with federal, state, and county agencies, funding sources, and related organizations and staff. Recruits, interviews, screens and assists potential program participants in all phases of disaster recovery assistance.

The Director oversees disaster recovery programs and ensures the applications are processed accurately, consistently, and in accordance with approved policies, eligibility requirements, and program procedures. The Director is responsible for maintaining quality control standards, monitoring application processing timelines, resolving complex eligibility issues, overseeing participant communications, and ensuring complete and audit-ready participant records.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Policy and Procedures Implementation

• Implement approved intake, eligibility enrollment and verification procedures.
  
• Provide guidance regarding interpretation of program policies.
  
• Assist in updating intake forms, eligibility checklists, standing operating procedures, and workflow documentation.
  
• Recommend process improvements to increase efficiency and consistency.
  Reporting and Performance Monitoring
  
• Monitor intake and eligibility performance metrics.
  
• Prepare operational reports regarding:
  ○Intake volume
  ○Application processing times
  ○Eligibility determination rates
  ○Enrollment rates
  ○Documentation deficiencies
  ○Qualify assurance findings
  
• Identify trends and implement corrective actions as needed.
  Compliance Oversight
  
• Ensure compliance with policies, program requirements, confidentiality standards, and recordkeeping requirements.
  
• Support monitoring, audit, and quality assurance activities.
  
• Respond to requests for documentation and program records.
  
• Ensure participant privacy and confidentiality requirements are consistently maintained.
  
• Regularly exercises discretion, independent judgment and decision making while performing duties and responsibilities.
  
• Monitors and evaluates program activity and reports outcomes to MEO Administration for review and direction.
  
• Responsible for funding management, development and grant processing.
  
• Monitor workflow and monitor staff productivity.
  
• Coach and train staff to increase productivity.
  
• Represent MEO at various community meetings as needed.
  
• Ensures of proper planning, coordination, implementation, and evaluation in meeting program and training objectives.
  
• Oversees and manages the administration of disaster recovery services and processing.
  
• Review information collected and monitor referrals, services, and assistance as needed.
  
• Monitor eligibility determination to ensure clients receive additional services and assistance.
  
• Monitor database to ensure applications are complete and processed in a timely manner.
  
• Develops MOUs and cooperative agreements with other agencies and community groups who serve program clients.
  
• Ensures clients receive guidance on all matters pertaining to disaster recovery plans, operations and referrals.
  
• Provides oversight, direction and support to the disaster recovery program.
  
• Conducts needs analysis studies and confers with Disaster Recovery Coordinator and Specialists to determine training needs.
  
• Compiles data and analyzes past and current year training requirements to assist with budget and funding requests.
  
• Formulates policies, programs, and schedules, based on knowledge of identified program needs.
  
• May assist applicants with all aspects of the process, to include, but not limited to: completion of application form, obtaining supporting data, and referring completed information for processing.
  
• Provides statistics for quarterly CSBG and other necessary reports.
  
• Promotes and maintains a high level of customer service ensuring that client's needs are met.
  
• Maintain professional boundaries and confidentiality at all times.
  
• Promotes and maintains safety culture for staff and clients.
  
• Regular attendance.

NONESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs other duties as needed.

SUPERVISORY RESPONSIBILITIES

• Directly supervises the Disaster Recovery Coordinator, provides oversight of disaster recovery staff, and program participants.

Responsibilities include interviewing, screening, selecting and training program staff and participants; planning, assigning, and directing work; assessing performance; recognizing and acknowledging strengths and weaknesses; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to understand complex grant funding requirements.
  
• Ability to navigate multiple software applications.
  
• Demonstrated skills and abilities in a management capacity relevant to a disaster recovery program.
  
• Ability to lead and motivate and hold others accountable.
  
• Ability to monitor workflow, hours and process timesheets for weekly payroll.
  
• Ability to show care and compassion while applying a strict standard of regulations.
  
• Ability to interview and obtain needed information to assist with program enrollment and accessing other services.
  
• General understanding of available community resources.
  
• Ability to relate to and a desire to understand and help individuals with diverse cultural backgrounds and various social and economic levels and persons with disabilities.
  
• Excellent interpersonal skills, which includes, written, verbal and listening.
  
• Cooperative team player and a desire to help others.
  
• Knowledge and application of proper telephone etiquette.
  
• Organized, detail and tasks oriented.
  
• Ability to manage multiple clients at a given time, meet deadlines and prioritize workload.
  
• Competent computer skills and the ability to input data and upload documents into a reporting database.
  
• May be required to possess a valid driver's license and clean traffic abstract.
  
• Available to work flexible days and hours, which may include evenings and weekends.
  
• Ability to establish working relationships with appropriate community agencies and partners.
  
• Ability to travel off island on occasion.

EDUCATION and/or

EXPERIENCE

• High School Diploma or GED, required
  
• Bachelor's degree in related field and supervisory experience, or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as eligibility requirements.
  
• Ability to write reports.
  
• Ability to speak effectively before groups of clients and co-workers.
  
• Ability to write reports, correspondence, and procedure manuals.
  
• Ability to effectively present information and respond to questions from various groups.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  
• Ability to read and analyze reports.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
  
• Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.
  
• Ability to diffuse agitated clients and/or employees in stressful situations.
  
• Ability to interact, relate and have compassion for persons with mental, emotional and/or physical barriers.
  
• Ability to handle many projects at a given time.
  
• Ability to perform well under pressure.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid driver's license and access to an insured vehicle, preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
  
• Occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
  
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Occasionally exposed to moving mechanical parts and outside weather conditions.
  
• The noise level in the work environment is usually moderate.