DEPARTMENT

\nRetail Operations

COMPENSATION

Hourly Pay Range:

$18.97 - $28.30\n(this pay range represents the rates of pay for step 1 to the maximum step for this position in accordance with the collective bargaining agreement. The starting pay for the successful candidate will start at step 1)

JOB SUMMARY:

\nThe NOTC Clerk is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers. This position is responsible for providing exceptional over-the-counter customer service while supporting all daily operations within the Service Deli and Bakery departments. Responsibilities include preparing and packaging deli or bakery items, maintaining product quality and presentation, and ensuring all food safety and sanitation standards are met. This role plays a key part in creating a positive shopping experience by delivering prompt, friendly, and knowledgeable service.\nFor a graveyard shift NOTC Clerk, responsibilities include stocking products, preparing displays for the following day, and ensuring all areas are clean, organized, and ready for opening.

JOB RESPONSIBILITIES

This job posting includes all duties that can be performed by a NOTC Clerk. Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer's shopping experience (G.O.A.T)\nHandle customer concerns or complaints politely and professionally, and escalate to upper management when necessary

Service Deli Responsibilities:

Provide excellent over-the-counter customer service by greeting customers, answering questions, and fulfilling product requests\nPrepare deli items such as sandwiches, salads, and hot case offerings, following established recipes and portion guidelines\nSlice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications\nStock, rotate, and merchandise service deli products in display cases to ensure freshness and appeal\nMonitor product expiration dates and remove outdated or unsellable items as needed\nTake and fulfill special orders for party trays and catering requests\nAssist with inventory control by accurately recording waste, transfers, and markdowns\nOperate deli equipment such as slicers, ovens, fryers, and scales safely and appropriately Maintain a clean, organized, and sanitary work area, including equipment, counters, and display cases\nParticipate in regular cleaning schedules and deep-cleaning tasks as assigned

Bakery Responsibilities:

Provide friendly and knowledgeable customer service at the bakery counter, assisting with product selection, and taking customer orders\nBaking preparation to meet production goals when making bakery items Assemble and decorate cakes, cupcakes, and other bakery items; along with custom order preparation by following design specifications Ensure decorated items meet quality and presentation standards\nPackage and label bakery items such as breads, cakes, pastries, and cookies following store quality standards\nMaintain attractive, clean, and well-stocked bakery display cases to ensure products are presented in an appealing manner\nRegularly check and restock bakery items on the sales floor, ensuring freshness and proper rotation; check items for freshness and remove expired products\nMonitor inventory and communicate any stock shortages or waste to management\nSafely operate ovens and other baking equipment while monitoring bake times and product quality.\nFollow all food safety, sanitation, and quality control procedures as required by store policy and health regulations

Stock Crew Responsibilities:

Unload and break down pallets efficiently and safely\nStock shelves accurately, ensuring products are neatly arranged and fully stocked\nPerform product rotation by checking expiration dates and placing older items in front\nMaintain cleanliness and organization of stock and sales floor areas\nPrepare the store for the next day by ensuring displays and shelves are orderly and customer-ready\nReport any inventory shortages, damages, or discrepancies to management

Other Responsibilities:

Work collaboratively with team members to ensure smooth department operations and excellent customer experience\nAdhere to all store policies and local health regulations for safe food preparation, temperature control, and storage\nMay be assigned to work in Grocery or Produce departments based on operational needs, which includes merchandising grocery items and providing support to either department as needed\nAll other related duties as required and assigned

REQUIREMENTS / QUALIFICATIONS

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