Position Summary :

The Bakery Associate is typically the first point of contact for a customer at the bakery. Must ensure the customer's first impression is that of a friendly, welcoming establishment.

Essential Duties and Responsibilities:

Greet customers in a pleasant and helpful manner Must be aware and adhere to ServSafe food safety practices at all times Consistently keep a clean and safe environment by adhering to all federal, state, and local sanitation and safety requirements on a daily basis Respond immediately to spills and maintain a clean workspace Quickly determine and respond to customer needs and inquiries in a thorough and professional manner Answer questions about food ingredients, cake designs and baked goods Accurately and efficiently complete customer cake orders with decorations, special requests, bulk orders, and prepare all orders for pick up Refer wedding cake or extremely large orders to appropriate production or management team member Accurately and efficiently obtain correct customer information, asking clarifying questions and, ensure information is communicated promptly to all appropriate team members Quickly and courteously resolve guest concerns and complaints, or refer to appropriate member of management team Establish and maintain open and collaborative relationships with all team members, including bakery, production, logistics, office and retail areas; display positive and friendly attitude towards customers and team members Set up and perform initial prep work for food case items Inspect products for freshness, stock and rotate bakery goods daily Ensure bakery trays and showcases are filled and arranged in an attractive manner; advise appropriate team members of any items that are low in display case Communicate to every customer at every transaction additional services and products Maintain a professional appearance at all times, and practice excellent personal hygiene Adheres to all policies and procedures as outlined in Serpe's Employee Handbook Perform all other duties as assigned Follows time reporting system for hours worked Operate Clover Point of Sale (POS) system efficiently for orders and transactions

Required Skills and Abilities:

Possess the technical ability necessary to learn and operate POS machine Must have the desire to work with the public Must be able to endure long hours of standing and walking Must be able to lift 35lbs regularly, and up to 50 lbs.,occassionally Have excellent communication skills

Education and Experience:

High School Diploma/GED preferred unless currently attending school Previous retail experience is preferred Previous bakery experience is a plus

Job Types:

Full-time, Part-time Pay:

$15.00 - $18.00 per hour

Benefits:

Employee discount Shift availability: Day Shift (Preferred) Ability to

Commute:

Elsmere, DE 19805 (Required) Ability to

Relocate:

Elsmere, DE 19805: Relocate before starting work (Required)

Work Location:

In person