The Cake Decorator is responsible for decorating cakes, cupcakes and cookies, most importantly establishing and maintaining customer relations. Our bakery team works together and everyone is responsible for answering general bakery phone calls and customer questions as well as helping customer's select their bakery items. All duties will be performed in a manner that will help achieve the Medford Cooperative's mission and goals.
RESPONSIBILITIES
The Cake Decorate will greet all customers with a friendly attitude and serve our customers in a friendly, efficient manner. Promote positive culture and ensure effective communication Decorates cakes, cupcakes, and message cookies, utilizing various piping skills (for example, lines, letters, figures, and flowers) and using icing bags, cutters, frostings, and miscellaneous hand tools. Maintains the bakery area in accordance with company policies and procedures by arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Maintains merchandise presentation in the bakery area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately. Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Receives and stocks merchandise/supplies from distribution centers and suppliers and organizes and maintains the bakery area by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation. Prepares bakery department merchandise based on daily production needs by decorating and properly wrapping, dating, labeling, and storing merchandise. Follows company policies and procedures for preparing, handling, packaging, labeling, and storing food, operating and sanitizing food-related equipment, stocking and displaying/merchandising food products, and maintaining and cleaning the bakery department. Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles Performs other duties as required.
KNOWLEDGE AND SKILL REQUIREMENTS
Education and Experience Required:
Previous experience in retail preferred but not required. Must be patient and helpful to exceed the customer's expectations. Must possess basic computer skills to operate scanners, registers, calculators, etc. Must be able to follow verbal and written directions in regard to paperwork and daily reporting.
Skills and Abilities Required:
Ability to operate bakery equipment. Must be able to safely lift up to 10 pounds frequently and up to 25 pounds occasionally. Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead. Ability to perform repetitive movements over long periods of time. Fast-paced environment requiring standing up to 8 hours per day.
WORKING CONDITIONS
Prolonged periods standing. Schedule includes weekends and holidays, flexibility is essential. Smoke-free environment. This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.
