A Barista prepares and serves coffee and other beverages at coffee houses or coffee bars. Takes customer orders, serves baked goods and snacks, runs and maintains coffee making equipment and monitors supplies.
Owners Position Summary The Barista Shift Lead is responsible for delivering exceptional customer service while ensuring the café operates efficiently every day. This role combines hands-on barista responsibilities with leadership, including managing staff schedules, maintaining inventory, coaching team members, and ensuring operational excellence. We're looking for someone who thrives in a fast-paced environment, takes initiative without being asked, and genuinely cares about creating an exceptional guest experience. Key ResponsibilitiesLeadership Lead shifts with confidence and professionalism. Set the standard for hospitality, quality, cleanliness, and efficiency. Coach and mentor baristas through ongoing feedback and training. Resolve customer concerns with empathy and professionalism. Ensure all opening and closing procedures are completed accurately. Maintain a positive, team-first culture. Scheduling & Team Management Create and manage weekly staff schedules. Coordinate shift swaps and time-off requests. Communicate schedule changes promptly. Monitor attendance, punctuality, and overall team performance. Inventory & Ordering Manage café inventory levels. Conduct weekly inventory counts. Track product usage and identify waste. Ensure all products are rotated using FIFO (First In, First Out). Organize storage areas and maintain accurate inventory records. Barista Responsibilities Prepare espresso beverages, teas, smoothies, juices, and specialty drinks to recipe standards. Deliver warm, personalized customer service. Maintain beverage quality and consistency. Operate the POS system accurately. Keep the café clean, stocked, and organized throughout each shift. Operations Maintain health and food safety standards. Ensure equipment is clean and functioning properly. Report maintenance issues immediately. Assist with merchandising and retail displays. Support café events and special promotions. Identify opportunities to improve efficiency and guest experience. Qualifications 2+ years of coffee shop or hospitality experience preferred. Previous leadership or shift lead experience preferred. Strong organizational and time management skills. Experience creating staff schedules. Experience managing inventory and placing orders. Excellent communication and problem-solving skills. Ability to multitask in a fast-paced environment. Ability to lift up to 40 pounds and remain on your feet for extended periods. Flexible availability, including mornings, evenings, weekends, and holidays. Ideal Candidate The ideal
Shift Lead:
Takes ownership and solves problems independently. Leads by example. Has exceptional attention to detail. Stays calm under pressure. Is dependable and accountable. Loves creating memorable guest experiences. Is passionate about coffee, hospitality, and community. Success Metrics Success in this role will be measured by: Consistently excellent guest experiences. Accurate scheduling and labor management. Minimal inventory shortages and waste. Well-trained, engaged team members. Clean and organized café operations. Reliable execution of daily operations without constant oversight. Compensation & Benefits Competitive hourly pay based on experience. Tips. Employee discounts. Opportunities for advancement. Ongoing training and development.
