Barista and Shop Keeper Reports To:

Lead Barista +

Founder, Paul Ortiz Department:

Retail, Corporation Exemption Status:

Non-Exempt /

Hourly About Portal West:

Portal West Coffee is a coffee haven. The café is a hospitality centric space to build human connection daily. "Come as you are." The vision for Portal West Coffee entails the careful attention paid to the coffee roasted with care and intention by the Founder, Paul Ortiz. Portal West Coffee is a high-quality specialty coffee with a level of detail with every drink finished beautifully. Jamtooth Bakery nourishes your body with their handcrafted goods and together it sets the vibes for Portal West Coffee. Portal West Coffee invites young professionals, nature lovers, hikers, families, friends and small business supporters. Creating a space for artists, musicians, plant lovers and curious folks who want to learn and enjoy specialty coffee.

Position Summary:

This essential role of Barista and Shop Keeper executes Portal West Coffee's mission of delivering upon our promise of exceptional coffee executed beautifully, providing and leading an example of hospitality. The Barista and Shop Keeper should execute excellent coffee quality, the presentation of each beverage beautifully, and with a focus the customer's experience. They will directly report to the Lead Baristas and Founder. Barista and Shop Keeper is enthusiastic, curious, and hardworking. It requires strong interpersonal skills, flexibility, and a sense of urgency with a strong work ethic. The Barista and Shop Keeper is responsible for participating in the front of house shift including coffee making and the hospitality experience. The right person for the job is comfortable working in a hectic and fast-paced environment. They show a passion for providing high-quality coffee.

Core Competencies:

Operational Excellence:

Conveys friendly attitude by greeting customers with a warm smile, eye contact, and genuine connection during their experience.

Planning and Organizing:

Supports hospitality experience while maintaining priorities and tasks.

Problem Solving & Decision Making:

Effectively analyze problems, identifies root causes, and presents effective solutions. Participates in inventory and scheduling processes to maintain budget standards keeping COGs and labor efficient.

Interpersonal/Communication Skills:

Demonstrates concern for team members and customers' needs with respect and empathy. Takes responsibility for the success of the team.

Taking Initiative:

Approaches service and tasks with high energy and a sense of urgency. Tackles day-to-day challenges with effective problem-solving and ownership.

Teamwork:

Supports and leads teamwork through encouragement during shifts.

Essential Job Functions and Key Responsibilities:

• Make great coffee
• Enjoy interacting with customers and team members
• Perform basic cash-handling
• Open and/or close the shop regularly
• Cleaning all areas of the café including restrooms and outside areas
• Stock and monitor inventory
• Document and minimize waste
• Clock in/out and report tips accurately

Shop Operations:

• Maintains daily operations by arriving on time as scheduled
• Attire meets personal presentation standards
• Supports the care for each beverage served and handles bakery products with care
• Supports receiving shipments from vendors, ensuring product arrived and is represented on packing slip
• Follow all beverage recipes and processes and procedures to standard
• Successfully follows procedures for opening and closing Portal West Coffee
• Supports team members by being respectful and communicating when working together

Recommended Skills and Education:

• 5 or more years in service hospitality industry in leadership
• Able to multitask
• Possess math skills and can operate various platforms for shop operations.
• Navigating an iPad/Tablet and necessary applications within it for daily operations

Physical Demands:

The Barista + Shop Keeper is expected to be able to perform job functions with reasonable accommodation.

Physical demands include:

• Remaining standing in a stationary position and walking throughout the facility for extended periods of time each day
• Reaches, bends, squatting, and lifting (up to 60lbs); carries 20-50lbs over short distances
• Must be able to lift 50lbs throughout the day

Compensation:

• $11/hour + tips
• 60 Day Peer Review to assess and celebrate progress

Benefits:

• Two bags of beans monthly
• Free drink on off days
• 40% off retail, with some exceptions
• 40% off for family members