A Barista prepares and serves coffee and other beverages at coffee houses or coffee bars. Takes customer orders, serves baked goods and snacks, runs and maintains coffee making equipment and monitors supplies.
Responsible for filling all food and drink orders in an efficient, healthful, and attractive manner while rendering excellent customer service. This position will train and perform all functions of deli service which includes order taking, espresso drink and sandwich preparation, delivery, POS operation, cash handling, equipment cleaning, and general venue maintenance. The schedule will reflect the deli's business needs.
ESSENTIAL JOB FUNCTIONS
: Ensures customer satisfaction through prompt, efficient, and friendly service. Promotes internal guest service standards with courteous and respectful behavior toward co-workers and staff. Assists with food preparation including sandwich component preparation, cutting, and slicing condiments, and replenishing supplies as needed. Efficiently and courteously take orders enter the POS system and handle payment methods appropriately. Prepares food to order including sandwiches, wraps, and soups, and promptly delivers orders to guests. Dispenses beverage and specialty orders including but not limited to soft drinks, espresso drinks, ice cream, and derived items to order. Ensures that food items are handled healthfully and safely by adhering to food handling standards such as "first in first out", or FIFO, at all times. Constantly maintains work and supply areas well organized, sanitary, and safe. Keeps the deli case full and looking attractive. Keeps deli seating areas clean and free from debris, promptly disposing of used products left at tables and wiping down tables, chairs, and condiment counters under established cleaning guidelines. At the beginning and end of each shift, check supply needs and replenish accordingly. Keeps supervisor apprised of operational concerns: menu items, recipes, safety practices, kitchen inventory and supply needs, etc. Report any health standards or safety needs immediately to the supervisor. Operates equipment, tools, and materials safely always. Adheres to company policies, regulatory laws, codes, and department procedures. Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS
SAFETY:
Ensuring a safe experience by protecting the welfare of all.
INTEGRITY
Expecting personal accountability at every level.
COURTESY
Creating an exceptional customer service experience for everyone.
TEAM:
Functioning together to create a cooperative and positive experience.
SHOW:
Providing flawless experience -a clean and cared-for resort.
SIGNATORY ABILITY
: Imprest Bank.
ACCESS TO SENSITIVE AREAS
: POS system, food storage area.
MINIMUM QUALIFICATIONS
: Effective communication skills - good auditory acuity, responds to questions, provides information, and demonstrates interpersonal skills and abilities that promote positive guest service. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Able to make change, reconcile banks, and compute discounts. Needs to stand/walk for long periods; able to perform routine bending and lifting of product up to 20 lbs.; able to perform repetitive motion of arms, hands, wrists, and fingers; and occasionally lifts and maneuvers up to 50 lbs. Must possess or obtain a Food Handler's certificate within 30 days of employment. Requires a High-Security Gaming License clearance. Must be at least 18 years old.
PREFERRED QUALIFICATIONS
: Six (6) months of food and beverage experience and three (3) months of cash handling experience.
DISCLAIMER
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs.
