Rodeo-Club Runner Trail Drive Management Corp. - 3.0 Fort Worth, TX Job Details Part-time 20 hours ago Qualifications In-person customer service Moving Employee relationship building Event customer service Full Job Description Trail Drive Management Corp. - Fort Worth, TX Trail Drive Management Corp (TDMC) is the not-for-profit organization that manages the spectacular Dickies Arena, a 14,000-seat multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. Owned by the City of Fort Worth, the state-of-the-art arena opened in November 2019 and hosts a variety of events, including concerts, sporting events, family entertainment, and Fort Worth Stock Show rodeo performances.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a part-time Rodeo & Club Seat Runner. This position is responsible for the timely delivery of food and beverage items and general support of the in-seat service experience on the Rodeo Box & Club Levels of the arena.

Essential Job Functions:

Travel up and down stairs to deliver food and beverages to guests. Deliver food and beverage orders to in‑seat guests in a timely and efficient manner. Maintain complete knowledge of all menu items and their presentations. Maintain full knowledge of available beer, wine, and cocktail options. Work collaboratively with co‑workers to ensure guests receive the highest level of service. Understand and execute responsible alcohol service, as well as proper sanitation and food‑safety practices. Navigate the arena confidently and assist guests with directions or questions. Support other Food & Beverage departments as needed. Consistently help maintain and deliver excellent customer service. Thoroughly complete all station setup and breakdown responsibilities. Assist team members with the preparation of food and beverage products. Practice proper product control and responsible handling of all inventory and equipment. Set up, maintain, and break down/clean concessions equipment to ensure proper use. Respond promptly and professionally to guests' needs and requests. Perform other duties as assigned.

Qualifications:

Must be a minimum of 18 years of age Previous arena experience preferred but not required Ability to travel up and down stairs repeatedly and consistently throughout the duration of the work shift. Strong attention to detail and proven customer service skills Exceptional organization and prioritization Works well with others; establishes and maintains effective relationships with fellow workers and supervisors Ability to work a flexible schedule including - nights, weekends, and holidays. Able to communicate effectively with management, guests, and team members. Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

Employees will work in an environment with fluctuating temperatures. Employees must have the ability to lift, push, and pull up to 40 lbs. Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting. Employees will be exposed to high noise levels and/or fluctuating lights in event settings. Employees may be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc. Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.

Other Duties:

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.