Server/Bartender Wild Wing Cafe - 3.3 Chesapeake, VA Job Details Part-time | Full-time $12.77 - $13.77 an hour 9 hours ago Benefits Health insurance Dental insurance Vision insurance Employee discount Flexible schedule Qualifications Professional networking Pre-cooking preparation Teamwork Food service customer order management Stocking Full Job Description

SERVER POSITION DESCRIPTION & RESPONSIBILITIES

Servers are responsible for providing every guest with a friendly, efficient, and memorable dining experience from the moment they are seated until they leave the restaurant. A server's primary responsibility is to deliver exceptional hospitality by being knowledgeable, attentive, and proactive while maintaining the restaurant's standards of service. Guest Service Greet every table promptly with a welcoming attitude. Introduce yourself to guests and explain any daily specials, promotions, or featured menu items. Guide guests through the menu by answering questions and making knowledgeable food and beverage recommendations based on their preferences. Upsell appetizers, specialty drinks, desserts, and premium menu items whenever appropriate. Maintain a positive, professional demeanor throughout the entire dining experience. Order Accuracy Accurately enter all food and beverage orders into the POS system. Verify modifications, allergies, and special requests before submitting orders. Communicate clearly with kitchen and bar staff to ensure guest requests are fulfilled correctly. Double-check orders before delivering them to guests. Food & Beverage Service Deliver all food and beverages promptly while ensuring presentation meets restaurant standards. Verify that each guest receives the correct meal before leaving the table. Conduct quality checks shortly after food is delivered to ensure guest satisfaction. Monitor tables throughout the meal and respond quickly to guest requests. Table Maintenance Keep tables clean, organized, and presentable throughout the guest's visit. Pre-bus tables continuously by removing used plates, glasses, and trash as guests finish. Refill beverages, including soft drinks, tea, water, and other refillable drinks, before guests need to ask. Restock napkins, condiments, and table items as necessary. Guest Satisfaction Resolve minor guest concerns promptly and professionally. Notify a manager immediately if a guest issue cannot be resolved. Thank every guest sincerely for their visit and invite them to return. Cash Handling & Checkout Present guest checks accurately and in a timely manner. Process all cash, credit card, gift card, and other payment transactions correctly. Make accurate change for cash payments. Ensure all credit card charges are entered correctly and receipts are completed properly. At the end of each shift, reconcile your server report with your cash bank and report any discrepancies to management immediately. Side Work & Restaurant Maintenance Servers are expected to complete all assigned side work thoroughly before leaving each shift. Side work is essential to keeping the restaurant clean, organized, and prepared for the next shift. Side work may include, but is not limited to: Cleaning assigned sections and service stations. Stocking cups, lids, straws, napkins, silverware, and condiments. Rolling silverware. Refilling ice bins and beverage stations. Brewing tea and coffee as needed. Restocking server supplies. Completing assigned food preparation tasks. Sweeping and mopping assigned areas. Emptying trash and maintaining clean workstations. Completing all daily, weekly, and monthly cleaning assignments. Professional Expectations Servers are expected to: Arrive on time, properly groomed, and in full uniform. Maintain a positive attitude and work effectively as part of a team. Follow all food safety, sanitation, and alcohol service guidelines. Practice honesty, accountability, and professionalism at all times. Maintain menu knowledge and stay informed about daily specials and restaurant promotions. Assist fellow team members whenever possible to ensure smooth restaurant operations. Perform additional duties assigned by management as business needs require. Hospitality, Teamwork & Workplace Culture At our restaurant, we believe that exceptional guest experiences begin with a positive team culture. Every employee is expected to treat guests and fellow team members with kindness, respect, patience, and professionalism. A friendly smile, positive attitude, and genuine enthusiasm create an atmosphere where guests feel welcomed and valued. We encourage our staff to enjoy coming to work, have fun with one another, and build strong working relationships while always remaining focused on providing outstanding service. A fun work environment should never interfere with the guest experience, safety, or productivity. Team members are expected to support one another during busy shifts, communicate respectfully, and step in to help whenever needed. By maintaining a balance of professionalism, teamwork, and positive energy, we create an enjoyable workplace that keeps both our guests and employees coming back. Every server is expected to represent the restaurant with professionalism, integrity, and genuine hospitality. Consistently providing excellent service not only creates an exceptional guest experience but also contributes to the success of the entire team and restaurant.

Job Types:

Full-time, Part-time Pay:

$12.77 - $13.77 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Work Location:

In person