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H
Hilton
Personal Envoy (Butler Service) - Waldorf Astoria Washington DC
Entry-Level JobVerifiedNo experience needed
Career Insights for Bell Person / Baggage Attendant
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Based on Washington, D.C. (District of Columbia) data
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What they do
A Bell Person or Baggage Attendant assists guests and travelers with luggage and bags. Works at airports, train stations, cruise ship terminals or hotels.
$35,286 / year median in Washington, D.C. (District of Columbia)
+0% projected growth
Job Description
Personal Envoy (Butler Service)
- Waldorf Astoria Washington DC Hilton
- 4.
- reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences. Want to learn more? Hotel Website , Facebook , Instagram Medical Insurance Coverage Available
- for you and your family
Status :
On•Call, Secondary Role Scheduling :
12 hour shifts, must be able to work any time including overnightUnion Position:
This position is part of the Local 25 Union which requires complete open availability . We cannot accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.Requirements:
Fluency in English required, along with proficiency in at least one of the following languages: Arabic, French, or Russian. Excellent communication and guest engagement skills, with the ability to successfully demonstrate role-related competencies throughout the interview and assessment process. Knowledge of wine, spirits, and beverage service, including food and beverage pairing principles. Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Persnal Envoy, you're not just supporting guest services operations- you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Provide exceptional service:
Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience Prepare guest documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure high level of care Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including- : Incredible travel perks
- Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton
- Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave
- Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support
- Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge
- In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources
- Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO)
- Recharge, relax, and take time for what matters most Health & welfare benefits
- From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future
- Our retirement plans make it easier to save for what's next
- Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.