Wheelchair Agent

MenziesAviation

•

Hilo, Hawaii

•

PERMANENT

Updated 09/09/2026

Job Description

Job Summary

Responsible for assisting and transporting airline passengers requiring assistance, including wheelchair assistance at the airport.

What you will be doing:

Push wheelchair passengers to and from gates

Roll customer-occupied wheelchair safely down the jet bridge

Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair

Complete any necessary wheelchair or incident reports

Follow dispatcher gate orders

Maintain a friendly and positive attitude and is attentive to each passengers individual needs; by assisting passengers with any problems, questions, or concerns

Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities

Exceed customer service standards

Carry out other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

Ability to work various shifts ( Weekend availability is Needed)

Strong customer service skills

Strong verbal and communication skills

Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment

Able to lift up to 50lbs.

High School Graduate or General Education Degree (GED) is preferred

Must be able to obtain an airport badge

Must be 18 years of age and eligible to work in the US

Pay:

Hourly $16.00 USD

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

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