BELLMAN PM FT

Wichita Marriott - 4.0 Wichita, KS Job Details Full-time 20 hours ago Qualifications Customer communication English Conflict de-escalation High school diploma or GED Driver's License Full Job Description

OVERALL RESPONSIBILITIES

Providing the guests with efficient bell service by ensuring luggage be delivered, collected, and/or stored promptly and accurately all the time. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products in any guest interaction.

QUALIFICATIONS/PRE-REQUISITES

Guest-focused personality Ability to meet the standards of appearance Self-controlled disposition Honesty and integrity Upbeat, positive attitude Ability to work within a team Display hospitality skills

JOB REQUIREMENTS

Ability to deal with the public in a professional and courteous manner Ability to communicate with managers, supervisors, and fellow associates Knowledge of English and local language Ability to handle conflict situations in a professional manner Valid driver's license

PRIMARY DAILY JOB FUNCTIONS

Be well groomed and conform to the hotel's dress code Be at work on time in proper uniform, including name tag Handle all duties according to hotel policies, procedures, internal rules and standards Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel Directing guests to their rooms in a professional manner, which includes addressing the guest by name Check in dry cleaning and make sure items are delivered to their respective owners in a timely manner Assist in arranging and following through with shuttle services Distributing the newspaper to guests and other departments that are concerned Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs Know how to follow all hospitality guidelines Ensure the cleanliness of your area at all times Assist all guests in problems and questions as required Be flexible in regard to work schedule Have knowledge about the city, the local area and attractions to provide the guests with all requested information At all times, strive to represent Marriott in the most professional manner Be disciplined at all times, greet guests immediately and offer assistance before the guest needs to ask Be present in the lobby to welcome guest's during guest's arrival and departure. Other duties as assigned

PHYSICAL REQUIREMENTS

Must be 18 years of age Be able to stay on feet for up to 8 hours Lift and/or move 30 pounds 50% of the time Lift and/or move 50 pounds 5% of the time

EQUIPMENT USED

Marriott Shuttle Elevator Bell cart Radio Transmitter/cell phone

EDUCATION REQUIRED

High school diploma