What We Offer:

Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

POSITION SUMMARY

The Overnight Hotel Ambassador serves as the primary contact for guests during overnight hours, ensuring a safe, comfortable, and well-managed environment while performing night audit functions, property walks, and light operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate with other departments as needed, and uphold Oxford's cleanliness and service standards. Attention to detail, problem-solving skills, and the ability to work independently will ensure a smooth transition from one business day to the next while maintaining a welcoming and secure environment for guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Guest Service & Night Audit (30%): Greet and assist all guests in a professional, courteous manner providing expert level recommendations Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed. Maintain availability and knowledge to cover all audit duties, covering shifts and all meal and rest breaks as needed including hotel financial transactions, balancing room charges, cash receipts, and credit card postings Prepare and distribute daily reports to management Handle guest complaints, requests, and emergencies in accordance with hotel policies. Exercise strong judgment during periods of low staffing to prioritize guest and property safety. Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. Property Walks & Safety (35%): Conduct regular property walks (interior and exterior) to ensure guest comfort and safety Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures Respond promptly to guest or staff emergencies and follow proper incident reporting protocols Secure doors, exits, and restricted areas Maintain knowledge of emergency procedures and assist in evacuations if needed Operational Support (30%): Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns Assist guests with luggage upon arrival and departure of the hotel Cross training in other departments and shifts supplying for coverage as needed Perform light tasks to support operations (e.g., stocking supplies, organizing storage areas) Report maintenance or safety issues to the General Manager or Maintenance team promptly Provide support for early morning arrivals or departures to ensure smooth transitions between shifts Other (5%): Complete a daily activity log with pertinent shift information for co-workers and leadership team Adhere to attendance policies and maintain regular availability for scheduled shifts May participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

Adaptability/Flexibility:

Maintains focus and a positive attitude amidst change or under pressure

Company Character:

Supports company vision and values

Customer Focus:

Builds positive and fruitful customer relationships

Detail Orientation:

Is accurate and methodical with details and/or numbers

Ethics Integrity Values:

Ably builds trust and is widely trusted

Interpersonal Communication:

Relates well with people verbally and in written form

Stress Management:

Functions well under stress

Team Orientation:

Works cooperatively with others, establishes rapport, and is organizationally sensitive

PREFERRED EDUCATION & EXPERIENCE

High School Diploma or GED preferred Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided Familiarity with basic computer applications such as Microsoft Office is advantageous Any previous experience in a front desk, reception, or related role is a plus but not mandatory

JOB REQUIREMENTS

Proof of eligibility to work in the United States Reliable transportation to and from work Ability to work a flexible schedule including evening, weekends and holidays Regular and reliable attendance

PHYSICAL REQUIREMENTS

Must be able to stand on feet throughout work hours Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. 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