BUSSER

Position Summary:

The Busser plays a critical role in supporting the restaurant's front-of-house team within a casino setting. This position is responsible for maintaining cleanliness, assisting servers, and ensuring that every guest receives an exceptional dining experience. The Busser works closely with both front and heart-of-house personnel to provide efficient service and contribute to a welcoming environment.

Essential Functions:

Station Setup:

At the beginning of each shift, obtain and prepare the assigned station, ensuring it is fully stocked with necessary items.

Menu Knowledge:

Develop and maintain knowledge of the menu, including ingredients, preparation methods, and availability of special requests, to assist guests and team members.

Food and Beverage Service:

Support the prompt delivery of food and beverages to guests, working closely with servers to ensure timely service.

Side-Work:

Perform pre-shift, in-shift, and post-shift duties, maintaining the cleanliness and readiness of the workstation.

Table Maintenance:

Clear tables quickly after guests leave, assisting servers with the removal of soiled dishes and glassware. Ensure tables are promptly sanitized and set up for new guests.

Cleanliness and Safety:

Address spills immediately and ensure any potential hazards are corrected to maintain a safe and clean environment for both guests and staff.

Communication:

Collaborate with servers, managers, and other staff to ensure smooth service operations. Report any issues to the manager-on-duty or supervisor promptly.

Compliance:

Follow all personnel and department policies and procedures to ensure compliance with safety and service standards.

Miscellaneous Duties:

Assist in other duties as directed by the Front of House Supervisor, contributing to the overall efficiency of restaurant operations.

Position Qualifications:

Teamwork:

Actively participate as a member of a team to meet and exceed goals.

Energy:

Maintain high activity levels and productivity, particularly during busy periods.

Customer Focus:

Prioritize the needs of guests and develop positive relationships to enhance the overall guest experience.

Education and Experience:

Education:

High school diploma or GED required; restaurant experience or an equivalent combination of education and experience is preferred.

Experience:

3-5 years of experience in a food and beverage front-of-house role preferred.

Skills and Abilities:

Interpersonal Skills:

Strong communication and interpersonal skills to interact effectively with guests and team members.

Efficiency:

Ability to work in a fast-paced environment, particularly during peak periods.

Physical Stamina:

Capable of performing various physical tasks throughout the shift, including lifting and standing for extended periods.

Certifications & Licenses:

California Food Handlers Certificate Alcohol Awareness Certificate Work Environment and Conditions:

Physical Environment:

Primarily a well-lit, temperature-controlled environment, but exposure to smoke-filled or noisy areas may occur in the casino.

Shifts:

The role may require weekend, holiday, and extended shifts to accommodate the operational needs of the casino.

Physical Demands:

Standing/Walking:

Frequently required to stand or walk throughout the shift.

Lifting/Carrying:

Occasionally required to lift or carry items up to 50 lbs.

Pushing/Pulling:

Occasionally required to push or pull objects weighing up to 50 lbs.

Climbing/Squatting/Kneeling:

May occasionally require climbing, squatting, or kneeling during shift duties.