Assistant Banquet Manager-NF Convention Center Niagara Tourism & Convention Corporation Niagara Falls, NY Job Details Full-time $24 - $27 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Microsoft Outlook Team supervision In-person customer service Team training Leading team collaboration initiatives POS systems General management Full Job Description Position Summary The Assistant Banquet Manager supports the Banquet Manager in the daily execution of banquet and front-of-house operations, ensuring exceptional guest service and smooth event execution. This role provides operational oversight, staff supervision, scheduling support, guest relations, and administrative assistance for all events. The ideal candidate is organized, professional, and able to thrive in a fast-paced, event-driven environment while maintaining high service standards and demonstrated strong leadership and team management skills. Key Responsibilities Assist with daily banquet and front-of-house operations to ensure successful event execution and consistent service standards Supervise banquet servers, bartenders, and support staff during events Assist with staff scheduling, onboarding, training, and performance management Support opening and closing procedures for banquet operations Monitor food and beverage service quality, presentation, cleanliness, and safety standards Maintain a visible presence during events to address guest needs and resolve concerns promptly Work closely with kitchen leadership, operations teams, vendors, and event staff to coordinate successful events Oversee cash handling procedures, including register reconciliation, drawer balancing, end-of-shift closeouts, and accurate reporting of daily sales and deposits. Ensure compliance with company policies, workplace safety standards, sanitation procedures, and food handling guidelines Attend planning meetings and assist with event preparation, staffing plans, timelines, and post-event follow-up Maintain proficiency with POS systems and basic office software Required Knowledge, Skills and Abilities Demonstrated knowledge and past experience in training and motivating peers. Strong leadership, communication, customer service, and organizational skills Ability to work effectively under pressure in a fast-paced environment Working knowledge of POS systems and basic computer applications including Outlook, Word, and Excel Ability to work a flexible schedule including evenings, weekends, and holidays based on event needs

Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person