Job Purpose or Objective(s): The Lead Café Attendant provides supervision of the Champuli Café front-of-house operations and staff to ensure exceptional guest service, operational efficiency, compliance with sanitation and cash handling standards, and successful execution of daily café and catering services.

Primary Tasks:

Supervise front-of-house operations to ensure exceptional guest service, operational efficiency, and compliance with established standards. Oversee the daily activities of Café Attendants, Stewards, and assigned program participants, including work assignments and task prioritization. Train and coach team members to promote service excellence, safe work practices, and consistent execution of operating procedures. Coordinate opening and closing activities, including POS adjustments, cash drawers, reports, inspections, and other necessary actions. Utilize the POS system and support accurate customer transactions, cash-handling procedures, opening and closing processes, and resolution of routine guest or transaction concerns. Coordinate front-of-house staffing and operational support for catering services, special events, banquets, and private dining functions. Maintain dining room readiness, sanitation, cleanliness, and presentation standards to ensure a safe and welcoming environment. Review guest feedback, service metrics, and operational results to identify and implement opportunities for continuous improvement. Partner with the Cook and Chef de Cuisine to support efficient café operations, control costs, and achieve departmental objectives. Perform other responsibilities as may be assigned.

Required Education, Skills and Experience:

Experience operating point-of-sale (POS) systems and processing cash and credit card transactions Knowledge of cash-handling procedures, daily reconciliations, and opening/closing procedures Ability to read, interpret, and accurately fulfill customer orders and catering requests Knowledge of food safety, sanitation, and workplace safety standards Two [2] years of experience in a restaurant, café, food service, or customer service environment Experience operating point-of-sale (POS) systems and processing cash and credit card transactions Knowledge of cash-handling procedures, daily reconciliations, and opening/closing procedures Ability to read, interpret, and accurately fulfill customer orders and catering requests Knowledge of food safety, sanitation, and workplace safety standards Two [2] years of experience in a restaurant, café, food service, or customer service environment