A Busser, Banquet Worker, or Cafeteria Attendant assists with food service at a restaurant, large banquet hall or cafeteria. Removes used dishes, sets tables with clean dishes and linens, replenishes foods served at food stations or buffet tables, and provides water, coffee or other beverages for patrons.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Assistant Banquet Manager•Hilton•Harrisburg, PA
Full Time
Hilton Harrisburg, Harrisburg, PA, US
2 days ago
Requisition ID:
18403
Apply
Salary Range:
$50,000.00 To $60,000.00 Annually Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Assistant Banquet Manager for the Hilton Harrisburg in Harrisburg, PA.
POSITION
SUMMARY:
THE ASSISTANT BANQUET MANAGER IS RESPONSIBLE FOR TRAINING AND DIRECTING THE BANQUET STAFF IN SERVICING ALL BANQUET ACTIVITIES IN ORDER TO ENSURE A SUCCESSFUL FUNCTION AND REPEAT BUSINESS. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE
ACCOMMODATION. SUPERVISE THE SETUP OF FUNCTION ROOMS TO INCLUDE PLACEMENT OF LINENS, SILVER, CHINA, AND GLASSWARE ACCORDING TO EVENT ORDER SPECIFICATIONS. VISUALLY INSPECT FUNCTION ROOMS AND EQUIPMENT PRIOR TO FUNCTIONS FOR CLEANLINESS, PROPER INVENTORY, AND SET UP.
VERBALLY
COMMUNICATE, IN A CALM, POSITIVE DEMEANOR, DURING THE COURSE OF THE FUNCTION WITH THE KITCHEN, SERVICE, BEVERAGE, CONVENTION SERVICES, AND ENGINEERING STAFF, AS WELL AS THE GUEST HOST TO ENSURE TIMELY EXECUTION OF EVENTS, QUALITY SERVICE, AND ADHERENCE TO ALL APPLICABLE FEDERAL, STATE, LOCAL SAFETY AND HEALTH REGULATIONS AND CORPORATE STANDARDS.
MEETS
AND EXCEEDS THE EXPECTATIONS OF THE AMBASSADORS BY UTILIZING LEADERSHIP SKILLS AND MOTIVATION TECHNIQUES IN ORDER TO MAXIMIZE AMBASSADOR PRODUCTIVITY AND SATISFACTION OF DIRECT REPORTS.
PROVIDE
LEADERSHIP AND DIRECTION IN THE DEVELOPMENT OF AMBASSADORS.
SUPERVISE
CLEAN-UP OF FUNCTION ROOM AND PROPER BREAKDOWN AND STORAGE OF EQUIPMENT.
ENTER
BILLING INFORMATION AT A POINT OF SALE/AUTOMATED SALES SYSTEM IN ORDER TO GENERATE A FINAL GUEST CHECK. PROCESS PAYROLL FOR EACH EVENT WHICH INCLUDES THE CALCULATING NUMBER OF HOURS WORKED AND GRATUITY DISTRIBUTION.
CHECK
STAFF ATTENDANCE ACCORDING TO SCHEDULES, ADJUST AND REASSIGN SERVER STATIONS, AS NECESSARY, IN ORDER TO PROVIDE QUALITY SERVICE DURING FUNCTIONS.
COMMUNICATE
BOTH VERBALLY AND IN WRITING TO PROVIDE CLEAR DIRECTION TO STAFF.
PROMOTE
AND FOSTER DIGNITY AND RESPECT IN THE WORKPLACE WITH ALL AMBASSADORS AND DEPARTMENTS.
COMPLY
WITH ATTENDANCE RULES AND BE AVAILABLE TO WORK ON A REGULAR BASIS.
OTHER
DUTIES AS ASSIGNED.
FOR
SMALL BANQUET, COFFEE BREAK FUNCTIONS, THIS INDIVIDUAL WILL BE THE SOLE PERSON TAKING CARE OF THE GUESTS.
PLEASE
NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE. REQUIRED KNOWLEDGE
/ SKILLS /
ABILITIES:
MUST EXEMPLIFY A POSITIVE, PROFESSIONAL DEMEANOR.
ABILITY
TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS.
ABILITY
TO GIVE FULL ATTENTION TO WHAT OTHER PEOPLE ARE SAYING, TAKING TIME TO UNDERSTAND THE POINTS BEING MADE, ASKING APPROPRIATE QUESTIONS TO ATTAIN THE GOAL OF COMPLETE INTERNAL & EXTERNAL GUEST SATISFACTION.
KNOWLEDGE
OF PRINCIPLES AND PROCESSES FOR PROVIDING CUSTOMER AND PERSONAL SERVICES. THIS INCLUDES CUSTOMER NEEDS ASSESSMENT, MEETING QUALITY STANDARDS FOR SERVICES, AND EVALUATION OF CUSTOMER SATISFACTION.
ABILITY
TO LISTEN EFFECTIVELY, TO SPEAK AND WRITE ENGLISH CLEARLY.
THOROUGH
ORGANIZATION AND TIME MANAGEMENT SKILLS TO COMPLETE TASKS EFFICIENTLY AND TIMELY.
DESIRED
SOFTWARE PROFICIENCIES
KNOWLEDGE
IN MICROSOFT OFFICE PRODUCTS. SUPERVISORY
RESPONSIBILITIES:
ASSIST IN THE SUPERVISION OF
ALL
BANQUET STAFF TO INCLUDE BANQUET DISHWASHERS, BANQUET SETUP, BANQUET CAPTAINS, AND BANQUET SERVERS.
EDUCATION /
EXPERIENCE:
HIGH SCHOOL
DIPLOMA OR
EQUIVALENT.
COLLEGE DEGREE IS PREFERRED. BACHELOR OF SCIENCE DEGREE IN HOTEL/RESTAURANT MANAGEMENT IS DESIRABLE. A COMBINATION OF PRACTICAL EXPERIENCE AND EDUCATION WILL BE CONSIDERED AS AN ALTERNATIVE.
2+ YEARS
OF PREVIOUS EXPERIENCE IN THE FOOD & BEVERAGE INDUSTRY REQUIRED. PREVIOUS SUPERVISORY EXPERIENCE IN A HOSPITALITY SETTING IS PREFERRED. PHYSICAL REQUIREMENTS THE
INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN
PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND
ABILITIES:
FREQUENCY KEY
NEVER•0 HOURS; RARE•UP
TO 1 HOUR
;
OCCASIONAL
•1-3 HOURS;
FREQUENT
•3-6 HOURS;
CONSTANT
•6-8 HOURS
PHYSICAL ACTIVITY FREQUENCY
SITTING
OCCASIONAL
WALKING
FREQUENT
CLIMBING
STAIRS FREQUENT
CROUCHING/BENDING/STOOPING
FREQUENT
REACHING
FREQUENT
GRASPING
CONSTANT
PUSHING/PULLING
FREQUENT
NEAR
VISION CONSTANT
FAR
VISION CONSTANT
HEARING
CONSTANT
TALKING
CONSTANT
SMELL RARE
TASTE RARE
LIFTING/CARRYING(# LBS)
FREQUENT
•UP
TO 50 LBS.
TRAVEL
RARE POSITION REQUIRES PROLONGED STANDING, BENDING, STOOPING, TWISTING, LIFTING PRODUCTS AND SUPPLIES WEIGHING 50 POUNDS, AND REPETITIVE HAND AND WRIST MOTION.
WALKING:
POSITION REQUIRES PROLONGED WALKING AND MOVING ABOUT ON FOOT TO ACCOMPLISH TASKS, PARTICULARLY FOR LONG DISTANCES OR MOVING FROM ONE WORK SITE TO ANOTHER.
WORK
WITH HOT, COLD, AND HAZARDOUS EQUIPMENT AS WELL AS OPERATES PHONES, COMPUTERS, FAX MACHINES, COPIERS, AND OTHER OFFICE EQUIPMENT.
