Are you friendly, organized, and customer-focused? Do you enjoy creating positive experiences and keeping things running smoothly? The Studio Administrator position at Mason Music offers an opportunity to be the welcoming face of our studios, connecting with students, parents, and teachers to ensure exceptional service and seamless operations. Join our team and play a key role in supporting our mission by managing schedules, facilitating communication, and maintaining a welcoming environment that works to empower the next generation of musicians. Mason Music is looking for a part-time Studio Administrator to support Mason Music in Madison, AL on Saturdays from 9:45am-3:15pm each week! This role is only guaranteed 5.5 hours of work per week so it would be perfect for a student or someone seeking part-time, supplemental income. There would be opportunities for additional shifts and growth over time if desired. Areas of Responsibility I.

Administrative Duties & Work Distribution:

Manage and respond promptly to electronic communications (emails and texts) from students, parents and teachers Manage incoming phone calls professionally, addressing inquiries, providing accurate information, and directing calls to the appropriate team members as needed Schedule and reschedule appointments for customers Process new student enrollments as needed Maintain accurate records by updating student information, lesson schedules and attendance records in our scheduling software Relay important messages or updates between teachers and students/parents to facilitate smooth operations and clear communication Ensure lessons begin and end on time to maintain lesson schedule accuracy and efficiently manage customer flow in the lobby Uphold facility standards by maintaining a clean, welcoming environment Complete opening and/or closing duties Report any maintenance or repair issues to a member of the Operations Team Support miscellaneous projects and tasks as assigned II.

Customer Service:

Provide a welcoming environment by greeting every customer with a warm, friendly demeanor, ensuring they feel valued and comfortable in the studio Provide clear, accurate information regarding lesson details, policies, and other inquiries Anticipate and respond to potential customer needs or concerns Aim to make each customer interaction memorable for its friendliness, efficiency, and professionalism

Job Type:

Part-time Pay:

$16.00 per hour

Benefits:

Employee discount

Work Location:

In person