Turquoise Place Front Desk Agent

FRONT DESK AGENT

Front Desk Agents are responsible for creating the first impression of

WORLD CLASS SERVICE

for our guests. Responsibilities include checking guests in/out,assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests. Prepare arrival information to include key packets, etc. Check guests in/out and share resort and local information. Assist guests with issues and problem resolution. Answer calls and assist guests with reservation inquiries and questions. Perform other duties as assigned.

Required Skills:

Excellent written and verbal communication. Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems. Must be self-motivated with ability to in a team environment Must have excellent guest service and problem resolution skills. Prior Front Desk experience a plus!

Physical Requirements:

Must be able to stand/walk for entire shift Must be able to bend, kneel, and stoop Must be able to move/lift up to 25 lbs.