ICU Liaison VetMED Specialty and Emergency Hospital Phoenix, AZ Job Details Full-time 21 hours ago Qualifications Microsoft Excel Microsoft Outlook Phone communication Data analysis skills Administrative experience Client base expansion experience Sales territory planning Client retention strategy Cross-functional communication Office experience

Full Job Description Job Purpose:

The purpose of this position is to enhance the client and patient experience by creating smooth communication, transitions, and expectations between the client and the doctor/technical teams. This allows doctors and technicians to focus on the medical aspects of care. Our ICU Client Liaison needs to become familiar with their patients and clients. Extremely positive customer service is always expected.

Primary duties:

• Attend all morning huddles for updates
• Daily communication with ICU Criticialist and Emergency Veterinarians
• Working with ICU DVMs on facilitating transfers from pDVMs.
• Arrange and facilitate all patient visitations
• Answer all ICU client communications
• Ensure all clients are updated in a timely manner and all communication is documented
• Finalize all invoices from the prior 24 hours
• Verify all Specialty reports (US, Echo, etc.) are saved in EzyVet
• Facilitate financial conversations with clients and ensure payment is collected daily
• Ensure hospital charges are captured accurately and abide by hospital charge capturing policies
• Review and organize lab callbacks with ICU doctors
• Call and fill prescriptions before the discharge of the patient
• Initiate discharge templates for DVM's
• Verify all ICU patients are clean and odor-free before the discharge of the patient
• Review discharge instructions with owners
• Recheck that all ICU cases discharged had their invoices verified
• Enter SOAPs for ICU patients
• Ensure all SOAPs for the prior 24 hours are finalized and emailed to referring veterinarians
• Ensure that ICU doctors have called all referring DVMs with patient updates daily
• Assist ICU doctors with estimates as they see outpatient cases
• Conduct end-of-day rounds with Client Service Representatives and Doctor's Liaisons.
• Ensure all ICU patients and clients have received updated estimates and that deposits have been obtained
• Update all ICU doctors on financial balances/estimates/deposits for all ICU patients remaining in the hospital

Requirements:

• Ability to communicate effectively by any means: phone, email, in-person
• Proficient in Microsoft Word, Excel, and Outlook
• Detail-driven individual who can deliver results under the highest expectations on time and quality
• Minimum two years experience in office processes and office administration procedures
• Ability to multitask and prioritize in a dynamic team environment
• Present well and communicate clearly and effectively to upper management and internal departments
• Adaptability to change to meet the needs of the hospital Equal Employment Opportunity VetMED is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.

Work Location:

In person