Welcome Our New Residents The Community Concierge is the welcoming presence and a resource for residents, families, visitors, and vendors at ActivCare Bressi Ranch—a Residential Memory Care Community. This role provides exceptional hospitality, supports the front-desk and administrative operations, aids in conducting tours, assists with resident move-ins and family requests, coordinates communication across departments, and helps create a warm and inviting environment. This role helps create an organized, and reassuring beginning for residents and families entering the community. By ensuring paperwork, communication, and room readiness are handled with care, the Community Concierge supports a smoother move-in experience and strengthens family confidence from day one. The ideal candidate combines strong administrative assistant and customer-service skills with warmth, discretion, and a can-do attitude to support families navigating a transition to memory care. This position reports to the Family Advisor. The Community Concierge is a full-time position. The shift is 8 pm to 5 pm, Sunday through Thursday.

Salary :

$24/hr. to $27/hr. DOE About Us ActivCare Bressi Ranch enhances life for those with Alzheimer's disease and related dementias through purpose-built residential assisted living communities. Our community is our residents' home. We take great pride in creating an environment where residents, families, and team members feel safe and cared for.

We offer:

Competitive pay Comprehensive training and ongoing professional development Healthcare, vision, and dental benefits for eligible full-time employees Paid vacation Paid sick leave 401(k) program A meaningful opportunity to make a daily difference in the lives of older adults What You'll Do Manage the lobby area upholding the community standard for hospitality ensuring that the refreshment station is always stocked, signage is visible, and the area is tidy. Support the front desk operations--providing coverage and assisting with work overflow. Conduct community tours for prospective families, guests, and referral sources when sales or leadership team members are unavailable. Serve as a liaison for new residents, responsible family members, and internal team members during the move-in process. Guide families through required move-in forms and secure documents and signatures, meeting deadlines and ensuring paperwork is complete, accurate, and submitted promptly. Coordinate new resident onboarding by communicating relevant resident information, preferences, room-readiness needs, and move-in details to appropriate departments. Manage and maintain resident inventory lists. Prepare and maintain move-in checklists, welcome materials, onboarding packets, and status updates for incoming residents. Help ensure accommodation is ready for move-in by coordinating with applicable departments regarding furnishings, maintenance needs, housekeeping, supplies, inventory of intake items, and personalized welcome touches. Provide support to team members for communicating resident transition to families during and after move-in in accordance with the 30-Day New Move-in Policies. Serve as back-up receptionist, including greeting visitors, answering and routing telephone calls, receiving deliveries, responding to general inquiries, and maintaining a welcoming front-desk presence. Assist with community projects, events, communications, and other administrative or operational support efforts as assigned. Qualifications High school diploma or equivalent required; associate degree or additional education in healthcare administration, hospitality, business, marketing, or a related field preferred. One or more years of experience in senior living, healthcare, admissions, or a related field preferred. Experience working with older adults, families, dementia care, or memory care is strongly preferred. Strong written and verbal communication skills, with the ability to communicate clearly and compassionately with families during an emotionally significant transition. Excellent organization, time-management, follow-through, and attention to detail. Ability to manage multiple priorities, deadlines, and competing needs in a fast-paced environment. Proficiency with Microsoft Office, email, scheduling systems, and resident-management and CRM software; ability to learn community-specific systems. Professional telephone etiquette and customer-service skills. Ability to maintain confidentiality and handle sensitive information with sound judgment and discretion. Ability to work collaboratively across departments while also taking initiative independently. Core Competencies Compassionate family, resident, and team communication. Detail-oriented coordination. Cross-department collaboration. Professionalism and confidentiality. Adaptability and problem-solving. Warm, welcoming hospitality. Reliable follow-through. Physical and Scheduling Requirements This position requires physical presence at the community location during all assigned working hours in order to adequately perform all duties. Ability to sit, stand, walk, and move throughout the community during the workday. Ability to occasionally lift or move office supplies, welcome materials, or small packages, generally up to 25 pounds. Availability to provide coverage for the reception desk, tours, move-ins, events, or other community needs. Schedule may include occasional evenings, weekends, or holidays based on operational needs. Are you ready to take on the role as our Community Concierge at ActivCare Bressi Ranch ? We want to meet you. Click to apply today or apply in person. ActivCare Bressi Ranch is located at 6255 Nygaard St, Carlsbad, CA 92009.

To all recruitment agencies:

We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) Paid time off Application Question(s): Are you available to work from 8 am to 5 pm, Sunday through Thursday, each week?

Rate your computer skills:

Basic, Intermediate, Advanced?

Experience:

Front desk: 1 year (Preferred) Senior living: 1 year (Preferred) Ability to

Commute:

Carlsbad, CA 92009 (Required)

Work Location:

In person