A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Reservations & Concierge Support Specialist Part-Time | In-Office | Carlsbad, CA Dogs On The Run is looking for a highly organized, proactive person to join our administrative team in a unique swing position supporting both our Reservations and Concierge departments . This is a great role for someone who thrives in a fast-paced environment, communicates exceptionally well, and genuinely enjoys solving problems. The position will begin part-time with the potential to grow into full-time quickly as the role and company continue to grow. What You'll Do This position will move between Reservations and Concierge based on the needs of the day.
You may be:
Assisting clients with scheduling and reservation requests Helping coordinate pet care coverage when schedules change Communicating with clients by phone, text, and email Reaching out to Pet Care Professionals regarding availability and scheduling Monitoring open requests and making sure nothing falls through the cracks Supporting last-minute changes, cancellations, and coverage needs Documenting communication and updates accurately Helping maintain smooth handoffs between Reservations and Concierge Jumping in wherever the team needs additional support At the heart of this position is one responsibility: making sure our clients, their pets, and our Pet Care Professionals are supported and communicated with. We're Looking for Someone Who Is Proactive. You don't wait for someone to tell you there's a problem. Extremely organized. You're comfortable managing multiple moving pieces without losing track of the details. A strong communicator. You're comfortable picking up the phone and speaking with both clients and professionals. Calm under pressure. Pet care doesn't always go according to plan. You can problem-solve without creating more chaos. Tech comfortable. You'll work across scheduling software, Slack, email, text, and internal systems throughout the day. Team-oriented. This isn't a "that's not my department" position. The entire purpose of this role is to help bridge two departments and keep things moving. Schedule & Requirements Part-time to start In-office only — Carlsbad, CA Must be willing and available to work weekends and holidays Schedule flexibility is important Potential to grow into a full-time position Strong written and verbal communication skills required Administrative, scheduling, customer service, hospitality, dispatch, or operations experience is a plus About Dogs On The Run Dogs On The Run has been serving pet families since 2003. We connect pet parents with trusted Pet Care Professionals while providing the communication, coordination, and support that keeps exceptional pet care running smoothly behind the scenes. We're a growing company, and we're looking for someone who wants to grow with us. If you're the person who naturally notices what needs to be done, communicates clearly, and likes being part of a team that gets things handled, we'd love to meet you.
Pay:
$22.00 - $27.00 per hour Expected hours: 20.0 - 30.0 per week
