Front Office Receptionist/Medical Concierge

Front Office Receptionist/Medical Concierge Cupid Lips on Sunset West Hollywood, CA Job Details Full-time $23 - $28 an hour 1 day ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Retirement plan Qualifications Spanish Medical documentation Administrative experience High school diploma or GED Clerical experience Full Job Description About the Role Our practice on Sunset is seeking a motivated, professional, and patient-focused Front Office/Medical Concierge team member to join our growing aesthetics team. This individual will be the welcoming face of our organization. In this vital role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to visitors, clients, and team members. Your organizational skills and office management expertise will ensure smooth daily operations, creating a positive first impression and supporting the overall efficiency of our office environment. This paid position offers an exciting opportunity to develop your administrative and clerical skills in a fast-paced setting. This is a dynamic, dual-role position combining both administrative (front office) and clinical (back office) responsibilities in a fast-paced, high-end aesthetic environment. The ideal candidate is detail-oriented, customer-service driven, and thrives in a collaborative team setting. Position Summary The Front office and Medical Concierge position will ensure all treatment rooms are properly prepared and stocked, assist providers during procedures, and support front office operations. This role requires strong communication, organization, and a commitment to delivering an exceptional patient experience. Benefits Free Parking Health, Dental & Vision Insurance (based on employment status) Paid Time Off (PTO) Sick Leave Vacation Time 401(k) eligibility after 1 year Qualifications High School Diploma or equivalent (required) Surgical or aesthetics experience (preferred, not required) Bilingual (English/Spanish) (preferred) Key Skills & Attributes Excellent customer service and interpersonal skills Strong organizational and multitasking abilities Detail-oriented with problem-solving skills Comfortable with computers and office systems Positive attitude and ability to work under pressure Self-starter with a proactive mindset Team-oriented with strong communication skills Sales-minded with the ability to educate patients on treatments and products Key Responsibilities Front Office Greet and check in patients in a professional and welcoming manner Schedule and manage appointments Answer phones and assist with patient inquiries Maintain accurate patient records (EHR, consent forms) Manage patient communication and follow-ups Ensure treatment rooms are clean, organized, and stocked Back Office Assist providers during procedures and treatments when needed Prepare patients and provide pre- and post-care instructions Apply topical or local anesthetics as directed Maintain infection control and sterilization protocols Complete daily opening and closing checklists Perform weekly stock checks to ensure all rooms are fully supplied Conduct monthly device checks to ensure proper functionality Accurately document procedures and treatments Take pre- and post-procedure photos Patient Experience & Sales Educate patients on skincare and lip products Assist with retail sales and product recommendations Ensure a comfortable, high-quality patient experience Administrative & Operational Support Assist with inventory management and supply ordering Support scheduling and coordination of care Maintain HIPAA compliance and patient confidentiality Utilize Zenoti, Podium, and other systems (training provided) Assist with marketing events and clinic initiatives Additional Expectations Prepare treatment rooms and clinic areas in advance Maintain cleanliness and organization throughout the clinic Communicate supply needs to management Adapt to the evolving needs of a fast-paced aesthetic practice Tools & Technology Zenoti (EHR, scheduling, billing) Podium (patient communication) Microsoft Office (Word, Excel, PowerPoint) & Gmail iPads and standard medical/office equipment Medical devices (Autoclave, Candela lasers, Solta, etc.) Physical Requirements Ability to stand and/or sit for extended periods Ability to lift and organize supplies (up to 25-50 lbs) Ability to operate standard medical and office equipment How to Apply Please submit: Resume Cover Letter We are looking for candidates who are passionate about aesthetics, patient care, and contributing to a high-performing team. Join the Cupid Lips team where your energetic approach and organizational talents will help create a welcoming environment that supports our team's success. We value proactive individuals who thrive on delivering excellent customer service while maintaining smooth office operations. This paid position offers growth opportunities for those eager to expand their administrative expertise in a vibrant workplace.

Pay:

$23.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person