We are looking for a friendly, dependable, and professional Reservation Specialist to join our vacation rental team. This position is an important part of our guest experience and requires someone who enjoys helping people, communicates well, and can remain positive and professional even during busy or stressful situations. The ideal candidate is organized, detail-oriented, comfortable multitasking, and willing to jump in wherever needed to help the team. Responsibilities Provide excellent, friendly customer service to guests, property owners, and team members. Answer incoming phone calls and assist guests with reservations, questions, property information, and concerns. Respond promptly and professionally to guest messages through Airbnb, VRBO and company email Assist with managing our work order system, including entering maintenance issues, communicating with staff and vendors, following up to make sure items are completed, help implement and maintain new systems. Monitor and respond professionally to guest reviews. Walk vacation rental properties prior to guest arrivals to ensure they are clean, properly prepared, and ready for check-in. Identify and report cleaning, maintenance, or inventory issues before guests arrive. Help resolve guest concerns during their stay while maintaining a calm, friendly, and solution-oriented attitude. Communicate with housekeeping, maintenance, and other team members to help keep daily operations running smoothly. Assist with other office and property-related duties as needed. We are looking for someone who: Has excellent customer service and communication skills. Is friendly, patient, and professional, even when dealing with stressful situations or unhappy guests. Is dependable and takes pride in following through on tasks. Has strong attention to detail and organizational skills. Is comfortable using computers, email, and online reservation platforms. Can manage multiple tasks and priorities in a busy environment. Works well independently but is also a strong team player . Is flexible and willing to occasionally assist with responsibilities outside of their normal daily duties. Is comfortable visiting and inspecting vacation rental properties. Has a positive attitude and is willing to learn. Must work Holidays and maybe weekends Experience in hospitality, vacation rentals, reservations, property management, or customer service is preferred but not required. We are willing to train the right person. Our goal is to provide guests with a great experience from the time they make their reservation through the end of their stay. We are looking for someone who takes that responsibility seriously while enjoying being part of a supportive team.

Pay:

$28.00 - $32.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person