Estate Ambassador Sttupa Estate Napa Valley Napa, CA Job Details Full-time $30 - $35 an hour 3 days ago Qualifications Customer communication Resort experience Fine dining experience Driver's License Attention to detail Organizational skills Full Job Description Position Overview The Estate Ambassador is the face of Sttupa Estate and is responsible for providing warm, personalized, and seamless service throughout each guest's stay. This is a hands-on, multi-functional luxury hospitality position that combines guest relations, concierge, Food & Beverage, and daily estate support. The Estate Ambassador anticipates guest needs, takes ownership of requests, and ensures every detail is handled with care, discretion, and attention to detail. The role requires flexibility and a willingness to support any area of the operation necessary to create an exceptional guest experience. Key Responsibilities Guest Experience Welcome and personally assist guests throughout their stay, including arrival, departure, room orientation, luggage, amenities, and special requests. Maintain a warm, attentive, and discreet presence while anticipating needs, personalizing service, and ensuring guest concerns are handled promptly and professionally. Concierge Assist with personalized Napa Valley experiences, including winery appointments, dining, transportation, wellness, activities, and special occasions. Coordinate amenities, gifts, flowers, wine, and other requests while developing strong relationships with local hospitality partners. Food & Beverage Provide breakfast, coffee, wine, beverage, and private dining service. Work closely with the Chef to understand menus, timing, dietary needs, and guest preferences. Set, serve, clear, and reset dining areas and assist with private dinners and culinary experiences as needed. Pre-Arrival & Reservations Assist with preparing for upcoming arrivals by reviewing guest preferences, arrival details, transportation, dietary requirements, celebrations, and special requests. Support pre-arrival communication and itinerary planning while maintaining accurate guest notes and ensuring information is communicated to the appropriate team members. Estate Operations Help maintain the estate's guest-facing areas, presentation, and overall readiness. Assist with room and guest preparations, monitor amenities and supplies, and identify maintenance, housekeeping, or safety issues. Work collaboratively with all departments and provide support wherever needed. Who We Are Sttupa Estate Napa Valley is an intimate private estate overlooking Yountville, created for guests who value privacy, connection, and a deeply personal way of experiencing Napa Valley. With only a handful of suites, Sttupa is intentionally different from a traditional hotel. Our approach is rooted in personalized hospitality, culinary discovery, wellness, and meaningful connection to Napa Valley. We believe luxury is defined not simply by what we provide, but by how thoughtfully we provide it. Our Values At Sttupa Estate, we believe exceptional hospitality is personal, genuine, discreet, thoughtful, and driven by ownership and excellence. We know our guests, anticipate their needs, sweat the details, and take responsibility for creating seamless experiences. We lead with warmth and authenticity, protect the privacy and trust of our guests, and hold ourselves to a standard that consistently goes beyond expectations. Service Standards Every Estate Ambassador is expected to lead through anticipation, personalization, warmth, discretion, attention to detail, ownership, and follow-through. Ambassadors are flexible, accountable, and willing to step beyond traditional departmental responsibilities whenever needed to support the team and deliver an exceptional guest experience.

Qualifications Required:

2+ years of hospitality, luxury service, hotel, restaurant, private club, or similar experience. Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to anticipate guest needs and work independently. Professional appearance and demeanor. Flexible schedule, including weekends, holidays, and occasional evenings. Valid driver's license and reliable transportation.

Preferred:

Luxury hotel, resort, private estate, or fine dining experience. Napa Valley hospitality or local knowledge. Wine and food knowledge. Concierge or guest relations experience. Hotel PMS or reservation system experience. Ideal Candidate The ideal Estate Ambassador is warm, polished, proactive, resourceful, and genuinely enjoys taking care of people. They take pride in the details and are comfortable doing whatever is necessary to create an exceptional guest experience—from preparing breakfast and serving wine to arranging a last-minute winery appointment or assisting with a private dinner. At Sttupa Estate, luxury service means anticipating needs, taking ownership, paying attention to the details, and making every guest feel personally known and genuinely cared for.

Job Type:

Full-time Pay:

$30.00 - $35.00 per hour

Work Location:

In person