Workplace Experience Concierge

Workplace Experience Concierge

CBRE - 3.6

San Jose, CA Job Details Full-time $21.65 - $24.00 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Microsoft Excel Microsoft Outlook Guest relations 5 years Greeting customers Shift management Mid-level Databases Administrative experience High school diploma or GED Supervising experience Organizational skills Transportation planning Tenants Customer complaint resolution Time management Full Job Description About the

Role:

As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building in the San Jose area. This role is Monday - Friday approximately 9:00 - 6:00. (Some flexibility will be needed to cover business needs from time to time.) This role will be the \"Front Face\"/ Receptionist for one of our premier clients in the Travel Industry. To be successful in this role you will need to have excellent time management skills be polished and articulate as this is a role that will work regularly with C-Suite/ Executives.

What You'll Do:

Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Record and log service requests and track the statuses. Provide administrative aid to management as needed. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner. Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location. Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner. Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. May establish new techniques to ensure the team is able to meet its objectives. Has a direct impact on the team objectives as well as the objectives of related teams. Ensure personal and team outcomes have a positive impact on customer objectives. Lead by example and model behaviors that are consistent with

CBRE RISE

values.

What You'll Need:

High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred. in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. Requires the ability to explain complex concepts or sensitive information. Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Excellent organizational skills with an inquisitive mindset. Why CBRE? We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark. FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list. Forbes Named one of the best large employers in America and one of the World's Best Employers CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum pay for the Concierge position is $21.65 per hour and the maximum pay for the Concierge position is $24.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).