Membership Concierge, Membership Services & Assessments (Fitness & Wellness) Fred Fitness

• Santa Monica Santa Monica, CA Job Details Part-time | Full-time From $21 an hour 1 hour ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) 4% Match Vision insurance 401(k) matching Employee discount Opportunities for advancement Flexible schedule Life insurance Paid sick time Qualifications Hospitality Customer communication Teamwork Operating systems Sales Learning technology Analysis skills Wellness coaching POS Organizational skills Stocking Phone etiquette AI Communication skills

Full Job Description Job Title:

Membership Concierge Location:

Fred Fitness

• Santa Monica, CA Type:

  Part Time / Full Time Part-Time and Full-Time Opportunities $21.00
• 23.

00 per hour In Person About Fred Fitness Fred Fitness is a personalized, technology-enabled fitness club built around a simple belief: fitness should feel more human.

We combine advanced fitness assessments, intelligent training technology, modern equipment, and genuine hospitality to help members better understand their bodies and build healthier, more sustainable routines.

Technology supports the experience, but our people bring it to life.

Our Member Concierges are the face of Fred Fitness. They welcome members, build relationships, guide fitness journeys, maintain the club experience, and create the sense of community that makes members want to return.

This is not a traditional front-desk position.

It is a hands-on member experience role for someone who enjoys connecting with people, taking ownership, learning continuously, and helping create an exceptional environment. We Hire for Attitude First. We can teach you our technology, assessment process, equipment, systems, and service standards.

What matters most is that you bring: Genuine warmth and hospitality Positive and professional energy Curiosity and a desire to learn Accountability and personal ownership Confidence engaging with different personalities A sincere interest in helping people become healthier At Fred Fitness, every team member contributes to the culture and experience of the club. What You'll Do to Create an

Exceptional Member Experience :

Welcome every member with warmth, professionalism, and genuine recognition Learn members' names, goals, preferences, and stories Build meaningful relationships that create trust, connection, and belonging Notice when a member may need help and engage proactively Help members feel comfortable, supported, and confident throughout the club Respond to questions and concerns with patience, empathy, and ownership Create memorable first impressions for prospective and new members Be Present and Engaged Throughout the Club Maintain a visible presence rather than remaining behind the reception desk Walk the club floor regularly and engage with members Help members use equipment safely and confidently Keep workout areas, recovery spaces, locker rooms, and common areas clean and member-ready Reset equipment, return weights and accessories, refill supplies, and address details before they become problems Take responsibility when something needs attention instead of waiting for someone else to handle it Use quieter periods productively to improve the club and member experience Our operating mindset is simple: If you see it, you own it. Guide Members Through the Fred Fitness Experience Conduct personalized fitness assessments that evaluate metabolic health, body composition, mobility, strength, and cardiovascular fitness Help members understand their results, including their Fred Fitness Bio Age metrics Introduce members to their personalized technology-supported training plans Teach members how to use the Fred Fitness App, Fitness Hub, and connected equipment Explain progress data in a way that is approachable, motivating, and easy to understand Guide members through equipment setup and proper use Help members feel comfortable using new technology without making the experience feel complicated or intimidating Support Members' Fitness Journeys Check in with members about their progress, goals, and experience Provide general exercise guidance and appropriate movement alternatives within your training and qualifications Help members understand how different areas of the club can support their goals Encourage members to complete reassessments and use their progress data Support members who may need additional guidance, accountability, or education Maintain accurate notes and records when required Support Membership Growth and Retention Welcome prospective members and confidently explain the Fred Fitness experience Conduct club tours and support membership sign-ups Clearly communicate membership options, benefits, assessments, and current offers Follow up with prospective members and assessment participants Help members take the next appropriate step in their fitness journey Collect feedback and communicate trends, concerns, or opportunities to club leadership Understand that strong member relationships, consistent service, and thoughtful follow-up support both retention and club performance This role includes membership conversations, but we do not believe in high-pressure selling. We believe in listening, educating, and helping people make informed decisions. Contribute to the Team and Culture Communicate clearly and respectfully with teammates and leadership Arrive prepared, dependable, and ready to contribute Receive feedback professionally and apply it Ask questions when you are unsure Help teammates during busy periods without needing to be asked Follow club policies, safety procedures, operating standards, and member privacy expectations Participate in training, team meetings, events, and community activations Represent Fred Fitness professionally inside and outside the club What Success Looks Like A successful

Member Concierge:

Makes members feel seen and remembered Is present, visible, and engaged throughout the club Notices what needs to be done and takes action Communicates with warmth and confidence Learns the technology and can explain it simply Maintains high standards even when leadership is not present Accepts coaching and continues to improve Supports team goals and understands the importance of club performance Creates an experience that members genuinely look forward to returning to What We're Looking For A genuine passion for hospitality, fitness, wellness, or helping others

• bonus if you're PT certified!

Strong interpersonal and communication skills Confidence initiating conversations and building relationships Comfortable learning and explaining technology Reliable, organized, detail-oriented, and proactive Able to remain calm and professional when resolving concerns Open to feedback and motivated by personal growth Comfortable working independently and as part of a team Able to lift and move up to 50 pounds Able to remain active and on your feet throughout a shift Comfortable completing cleaning, equipment-reset, and general club-maintenance responsibilities CPR/AED certification, or willingness to obtain it within the required timeframe Experience in fitness, hospitality, luxury service, retail, health and wellness, customer service, or membership-based businesses is helpful, but not required.

A personal training certification, exercise science education, or related fitness credential is preferred for candidates interested in advanced assessment or Training Advisor responsibilities. Shift Availability (Varying): We are currently hiring team members who can support a combination of the following shifts:

Openings:

(4:30 AM

• 12:00 PM)

Mid-morning/Afternoon:

(8:00 AM

• 5:00PM) Afternoon/Evening (12:30 PM
• 8:30 PM) Evening/Closing (3:00/5:00 PM
• 10:30 PM) Weekend availability may be required.

Schedule needs may vary based on club operations, events, training, and team coverage. Applicants should clearly state their availability when applying. Growth at

Fred Fitness:

Fred Fitness is growing, and we believe in developing talent from within. Advancement is based on performance, reliability, leadership potential, member relationships, operational ownership, and the ability to consistently represent Fred Fitness culture and standards. As we grow from Santa Monica into Culver City and future locations, strong team members will have opportunities to contribute to new-club launches, community events, training, and leadership development.

Why You'll Love Working Here:

Complimentary Fred Fitness membership 401(k) with a 4% company match Paid training in Fred Fitness assessments, technology, equipment, service standards, and member experience Opportunities for advancement and leadership development A modern, people-centered fitness environment The opportunity to help build a growing fitness brand Paid time off and paid sick time for eligible part-time and full-time employees Employee referral opportunities Full-Time Benefits Employees who regularly work 35 or more hours per week may be eligible for: Medical insurance with multiple plan options Dental insurance Vision insurance Company-paid life insurance Paid holidays Floating holiday Paid vacation Additional benefits subject to eligibility and plan terms

Compensation:

$21.00

• 23.

00 per hour Starting pay is based on relevant experience, certifications, availability, and demonstrated qualifications.

Work Location:

Fred Fitness 1344 4th Street Santa Monica, CA 90401 This is an in-person position. How to

Apply:

Please submit your resume and include: Your current availability Your earliest available start date Any relevant hospitality, fitness, wellness, sales, or customer-service experience Any current fitness, CPR/AED, or health-related certifications Equal Employment Opportunity Fred Fitness provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, compensation, training, transfer, leaves of absence, discipline, termination, layoff, and recall.

Pay:

From $21.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Shift:

4 hour shift Day shift Evening shift Application Question(s): What are your hours of availability throughout the week? Weekends included. What is your expected start date? Ability to

Commute:

Santa Monica, CA 90401 (Required) Ability to

Relocate:

Santa Monica, CA 90401: Relocate before starting work (Required)

Work Location:

In person