Req ID:

7104

Department:

Marketing Status:

Reg F-T Non-Exempt,

Nonexempt Location:

Napa, California (US-CA)

Workplace Location:

On-Site\n

Job Summary:

\nThis position is designed to provide guests to Mumm Napa with an outstanding and unique winery experience. Our hospitality representative's work with a team of skilled professionals to ensure guests receive the best impression of Mumm Napa, with a focus at all times on customer service, sales and wine club sign-ups. The presentation made to the guests must be carried out properly, professionally, and in a manner consistent with the philosophies and image of Mumm Napa. Hospitality representatives will have strong knowledge and passion for wine, and exhibit enthusiasm in sharing this information with our guests.

Essential Functions:

\nThe following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Providing guests with an outstanding and unique experience.

This includes:

Providing a friendly and sincere greeting\nEducating guests about Mumm Napa's history and wines\nDeveloping ongoing relationships with guests to stimulate repeat visits and future sales.\nAssisting guests with information and reservations at restaurants, hotels, and other wineries as needed\nHosting a unique and engaging tasting\nPouring and describing wines and winemaking techniques\nSetting up and conducting general and private tours and tastings for trade, VIPs or club members Promoting and selling Mumm Napa Wine Club, wine products and gift merchandise\nAssisting with hospitality special events, special wine tastings, and VIP luncheons/dinners\nActively participate in regularly scheduled staff meetings.\nStay current on recent wine reviews, industry issues\nLearn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.\nAssist with daily business functions, including opening and closing procedures, wine inventory, and restocking.\nHandle routine purchasing transactions and daily sales accounting.\nAssist with bar, cashier, or phone duties as needed.\nLearn and adhere to all principles of Mumm Napa's ISO QSE Management System.\nRespond quickly and graciously to customer requests and feedback.

Qualifications:

Essential:

Proven sales results, in the wine industry or other\nKnowledge of wine & wine production as would normally be attained through 1-3 years of experience in the wine industry.\nHigh school diploma or equivalent. Some college level education preferred, specifically in Business Administration, Marketing or Public Relations.\nExcellent verbal & interpersonal communication skills required.\nClean and professional appearance\nFlexible schedule including weekends, some holidays and evenings as necessary\nMust be at least 21 years of age

Desirable:

Bilingual any other language a plus Experience in a fast-paced, high-end hospitality environment

Working Conditions:

Regular working schedule to include weekends and holidays\nLong and irregular hours during peak seasons and/or special events\nModerate to heavy physical work (moving wine cases and retail supplies, setting up for special events)\nAble to lift at least 50 pounds (case of wine)\nStanding for long periods of time (8 hours per day)\nComply with Company safety regulations\n

Salary Range:

$20.00 - $25.00 The starting pay will be based on several factors, including but not limited to experience, training, education, and geographic location. TFE offers a comprehensive benefits package that includes medical, dental, vision, life insurance coverage, disability benefits, PTO, wellness programs and fertility and family building benefits. We also provide a 401(k) plan where TFE may make a discretionary profit-sharing contribution. Trinchero Family Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Trinchero Family Estates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 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