First Impression Concierge

As the First Impression Concierge, you will be the organization's primary ambassador for all guests, visitors, and employees entering our office premises. This fully onsite role requires a =+ years of experience, detail oriented, and hospitality-focused individual who creates a seamless, memorable, and personalized experience at every interaction. Apply today! By sending an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com].

Key Duties & Responsibilities:

Warmly greet all guests, visitors, and employees and serve as the main point of contact within the office lobby. Ensure each guest enjoys a seamless and personalized journey from entry to exit, responding to requests with a five-star hospitality mindset. Escort guests to booked meeting rooms; promptly notify hosts of their arrival and facilitate introductions as needed. Exhibit exceptional customer service, attentively understanding and meeting guests' needs and wishes. Acquire deep familiarity with the office premises and nearby venues/businesses to offer tailored recommendations and guidance. Proactively arrange events, excursions, transportation, and any special requests from guests. Professionally answer phones, handle reservations, take and distribute messages or mail, and redirect calls appropriately. Manage external and internal calls efficiently, maintaining consistent service standards. Support hospitality functions, including setting up meeting rooms with beverages and food, and coordinating with third-party caterers for external requirements. Book meeting rooms using EMS Office Space and Microsoft Outlook with precision, ensuring all AV, layout, and food/beverage requirements are clearly captured. Monitor the reception inbox, ensuring all emails are responded to in a timely manner. Book transport for employees and clients on request. Manage Visiting Attorney office room bookings and oversee visitor pass administration. Liaise with other departments to foster effective communication, uphold a 'one team' approach, and deliver outstanding guest service. Occasionally support client functions and events that continue into the evening. Consistently uphold client standards and brand expectations. Assist with the daily production of client visiting attorney correspondence emails.