Spa Coordinator Eleven 11 Laser and Skincare Denver, CO Job Details Part-time | Full-time $20 - $30 an hour 8 hours ago Benefits Dental insurance Employee discount Qualifications Patient scheduling systems Medical software Phone communication Administrative experience High school diploma or GED Managing clients in a customer support role Attention to detail Customer relationship management Organizational skills Office phone management Full Job Description Here's the full version with the monthly KPI bonus incentive worked in naturally. Experienced Client Coordinator / Medical Aesthetics Receptionist About Us At Eleven11 Laser + Skincare, we specialize in advanced injectables, laser treatments, and medical grade skincare with a focus on natural, results driven outcomes and an elevated client experience. We're growing and looking for an experienced Client Coordinator who understands that the front desk is much more than answering phones and checking clients in. You are often the first and last interaction a client has with our practice, and we're looking for someone who knows how to make that experience exceptional. This role is ideal for someone who has already worked in a busy medical, aesthetics, dental, plastic surgery, dermatology, hospitality, or other high touch client environment and is ready to take ownership of the client experience. Who We're Looking For We're looking for someone polished, warm, confident, and extremely organized. You should be comfortable managing a busy schedule, communicating with clients who expect a high level of service, handling multiple conversations at once, and solving small problems before they become big ones. You don't need someone constantly telling you what to do next. You notice what needs to be done and handle it. You communicate professionally without sounding scripted. You remember clients. You follow up. You pay attention to the details. And when the front desk gets busy, you stay calm, friendly, and in control. Responsibilities Create a warm, polished, and welcoming experience for every client who enters the practice Own day to day front desk operations and maintain an elevated reception environment Manage appointment scheduling and provider calendars efficiently Handle incoming calls, texts, appointment requests, and client questions promptly and professionally Follow up with leads and prospective clients who inquire about treatments Help convert client inquiries into appropriately scheduled consultations and appointments Confirm appointments and proactively manage cancellations, rescheduling, and open appointment times Develop a strong working knowledge of our treatments, products, providers, and recommendations Educate clients on services while staying within the appropriate scope of the Client Coordinator role Maintain accurate and organized client records Coordinate client flow throughout the practice and communicate effectively with providers Help create an exceptional experience from initial inquiry through checkout and rebooking Assist with rebooking and client retention efforts Process payments and support checkout accurately and professionally Maintain cleanliness, organization, and presentation of the reception and client facing areas Provide administrative support to leadership and ownership when needed Assist with social media engagement, posting, and basic content support Identify problems, communicate them quickly, and help find solutions Support the entire team and contribute to a positive, professional workplace culture Qualifications Required Previous experience in reception, medical reception, dental reception, aesthetics, dermatology, plastic surgery, hospitality, or another high touch client facing environment Strong front desk, scheduling, and client communication skills Professional and polished communication both in person and over the phone Strong organizational skills and attention to detail Ability to confidently manage multiple priorities in a fast paced environment Comfortable handling client concerns professionally and calmly Reliable, punctual, and accountable Comfortable learning and using scheduling, CRM, and communication software High school diploma or equivalent Evening and weekend availability Highly Preferred Previous experience in a MedSpa, aesthetics, dermatology, plastic surgery, cosmetic dentistry, luxury wellness, or similar environment Experience managing a busy provider schedule Experience with client follow up, rebooking, retention, and appointment conversion Experience discussing premium services with clients Familiarity with aesthetic treatments, injectables, lasers, and medical grade skincare Experience with Boulevard scheduling software Experience supporting social media or basic content creation Compensation and Bonus Opportunity Along with your base compensation, this role includes monthly bonus incentives tied to clear KPIs.

These may include goals around:

Rebooking Client retention Schedule utilization Lead follow up Appointment conversion Overall client experience and front desk performance You'll know what the targets are, how you're performing, and what you can earn by hitting them. We want someone who likes having clear goals, takes ownership of their numbers, and is motivated by the opportunity to earn more as they help the practice grow. What Success Looks Like This isn't a position where success is simply showing up and answering the phone. A great Client Coordinator helps the entire practice perform better. That means clients receive quick responses. Appointments are scheduled correctly. Openings don't sit unnoticed. Clients feel taken care of. Providers know what's happening with their schedules. Follow ups actually happen. Rebooking becomes part of the client experience. And the front desk stays calm, polished, and organized even during the busiest parts of the day. The Person We Want You take pride in being great at what you do. You're the person who notices a client standing at the desk before they need to ask for help. You can have a warm conversation with a longtime client, answer a ringing phone, manage a schedule change, and communicate with a provider without letting the experience feel chaotic. You understand the difference between simply being friendly and providing exceptional service. You're proactive, dependable, polished, and comfortable taking ownership. Most importantly, you want to be part of a growing aesthetics practice where high standards are expected and great work is noticed. If you have experience creating exceptional client experiences and want to grow with Eleven11 Laser + Skincare, we'd love to hear from you.

Pay:

$20.00 - $30.00 per hour Expected hours: 25.0 - 35.0 per week

Benefits:

Employee discount Application Question(s): How many years of experience do you have working in medical aesthetics, plastic surgery, dermatology, cosmetic dentistry, luxury wellness, or a similar high end client environment? Tell us about a time you turned a client inquiry into a booked appointment or helped retain a client who was considering canceling. When the front desk is busy, the phone is ringing, a provider needs you, and a client is waiting to check out, how do you prioritize everything while still giving the client an elevated experience?

Work Location:

In person