About NovoSculpt NovoSculpt is a premier, QuadA-accredited body contouring practice located in Cos Cob, Connecticut. We specialize in advanced minimally invasive body contouring procedures, including fat removal, skin tightening, and fat transfer, all performed in a modern, boutique clinical environment. Our reputation is built on exceptional patient care, professionalism, and creating an outstanding experience from the very first phone call through every stage of a patient's journey. We are seeking an energetic, polished, and personable Medical Receptionist / Patient Coordinator who will serve as the first point of contact for our patients and prospective patients. This position combines traditional front desk responsibilities with lead management, patient outreach, and consultation scheduling. Success in this role requires someone who enjoys building relationships, communicating confidently by phone, email, and text, and proactively helping prospective patients take the next step toward scheduling their consultation. If you thrive in a fast-paced environment, enjoy helping people, and take pride in providing exceptional customer service, we would love to meet you. ResponsibilitiesFront Desk & Patient Experience Welcome patients and visitors with warmth, professionalism, and exceptional customer service. Answer incoming phone calls promptly, professionally, and confidently. Check patients in and out. Maintain accurate patient information within our electronic medical records system. Keep the reception and waiting areas organized, clean, and presentation-ready. Coordinate seamlessly with physicians, Patient Care Coordinators, and clinical staff. Perform general administrative duties to support the daily operation of the practice. Lead Generation & Patient Outreach Contact prospective patients by phone, text message, and email to schedule consultations. Respond promptly to new inquiries generated through our website, social media, advertising campaigns, and referral sources. Build rapport with prospective patients and answer general questions about our services. Schedule consultations and maximize appointment conversion. Follow up with prospective patients who have not yet scheduled or who require additional information. Confirm upcoming consultations and maintain communication with patients leading up to their appointments. Maintain accurate records of all communications within our CRM and patient management systems. Assist with patient recall campaigns, promotional outreach, and other marketing initiatives designed to generate consultations. Work closely with management to maximize lead conversion while delivering an outstanding patient experience. Schedule & Location Per diem position Primarily Thursdays, Fridays, and Saturdays , as needed Typical hours are 9:30 AM - 5:00 PM In-person position 40 East Putnam Avenue, Cos Cob, CT 06807 Compensation $23.00-$26.00 per hour , depending on experience, qualifications, and professionalism. Opportunities for performance-based bonuses based on individual contribution, lead engagement, consultation scheduling, and overall practice growth. Employee discounts on aesthetic services. Qualifications The ideal candidate will possess: Previous experience as a receptionist, patient coordinator, front desk coordinator, concierge, sales coordinator, or administrative professional. Outstanding verbal communication and telephone skills. Confidence speaking with prospective patients and building rapport. Excellent customer service and interpersonal skills. Strong organizational and multitasking abilities. Comfortable using computers, CRM systems, Microsoft Office, and electronic medical records. Self-motivated, proactive, dependable, and detail-oriented. Experience in plastic surgery, cosmetic surgery, dermatology, dentistry, med spa, concierge medicine, luxury hospitality, or luxury retail is strongly preferred. Bilingual English and Spanish is strongly preferred. Why Join NovoSculpt? At NovoSculpt, every team member plays an essential role in delivering an exceptional patient experience. You will join a growing, physician-led practice committed to innovation, professionalism, and outstanding patient care in a beautiful boutique clinical environment. We believe exceptional performance should be recognized. Team members who demonstrate outstanding professionalism, initiative, patient service, and success in helping prospective patients schedule consultations may be eligible for performance-based bonuses and opportunities for increased responsibility as the practice continues to grow. If you enjoy helping people, communicating with confidence, and representing a practice committed to excellence, we'd love to hear from you.

Pay:

$23.00 - $26.00 per hour Application Question(s): This position involves contacting prospective patients by phone, text message, and email to schedule consultations. Are you comfortable performing these responsibilities? Please describe any experience you have making outbound phone calls, scheduling appointments, following up with leads, or helping convert inquiries into appointments. Why do you believe you would be a great fit for NovoSculpt? Are you comfortable using computers, CRM systems, and learning new software?

Experience:

Customer service: 2 years (Preferred)

Language:

Spanish (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Cos Cob, CT 06807 (Required)

Work Location:

In person