Collision Center Concierge / Body Shop Assistant Customer Advocacy | Collision Support | Full-Time

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- Collision Concierge! Customer Care | Insurance Process Support | Career Growth The Hertrich Family of Dealerships is seeking an organized, compassionate Collision Center Concierge / Body Shop Assistant to provide personalized support to customers navigating a total-loss vehicle experience. This unique role serves as the customer's consistent point of contact -helping organize next steps, coordinate communication, and provide support from the total-loss determination through the replacement-vehicle process or other resolution. This is not a traditional sales or appointment-setting position. Your focus is customer advocacy, coordination, communication, and follow-through. Why Choose Hertrich? Competitive Pay Medical, Dental, Vision & Life Insurance Short & Long-Term Disability Plans 401(k) with Employer Match Paid Vacation, Holidays & Sick Time Employee Vehicle Purchase Discounts Career Growth Opportunities Hertrich is a third-generation, family-owned automotive group with 24 dealerships, 15 collision centers, and 18 automotive brands . We proudly support 90+ local charities and organizations while building a culture based on integrity, accountability, teamwork, and exceptional customer care. What You'll Do Provide empathetic guidance following a total-loss determination Help customers understand general insurance-related next steps using approved guidance Coordinate with collision staff, adjusters, lenders, and other appropriate contacts Track documents, questions, rental deadlines, and next actions Understand customer transportation needs and replacement timing Introduce interested customers to the appropriate Hertrich dealership professional Ensure handoffs are completed and commitments are followed Maintain accurate customer records, permissions, case status, and outcomes Follow up through vehicle delivery or another documented resolution What We're Looking For Exceptional phone, written, and customer-service skills Empathy, professionalism, and sound judgment Highly organized with persistent follow-through Comfortable coordinating multiple customers and locations Strong computer/CRM skills and willingness to learn Collision, BDC, customer relations, or business development experience is a plus Direct experience in this exact role is not required If you're someone customers trust when situations become complicated, apply today and grow your career with Hertrich! Equal Opportunity Employer Hertrich Family of Dealerships is committed to a diverse, inclusive, and drug-free workplace.