Concierge Specialist

Job Title:

Concierge Specialist Location:

Palm Beach Retail Center,33426

Employment Type:

2+ months Shift timing: Mon-Fri (8:00am-8:00PM)

EST Language Requirement:

1 Bilingual speaking Contractor (spn/eng) Job Summary Florida Blue Direct Sales is seeking a Bilingual Customer Service & Sales Support Representative (Spanish/English) to provide exceptional support to both current members and prospective customers seeking health insurance. This high-touch role involves handling inbound sales inquiries, conducting outbound outreach campaigns, scheduling appointments, and supporting sales agents. The ideal candidate is an excellent communicator with strong listening skills, a customer-first mindset, and the ability to manage multiple systems while ensuring compliance with company policies. Primary Responsibilities Answer and triage inbound sales calls, routing customers to the appropriate department. Capture and maintain accurate customer and lead information within the CRM system. Deliver a positive customer experience while adhering to all compliance requirements, including approved scripts, authentication procedures, PHI protection, and Do Not Call (DNC) guidelines. Conduct outbound outreach campaigns to build rapport with members and prospective customers. Schedule appointments and complete follow-up callback activities for sales representatives. Handle high volumes of inbound and outbound calls professionally and efficiently. Navigate multiple computer applications while documenting customer interactions accurately. Respond appropriately to customer inquiries by actively listening and identifying customer needs. Communicate effectively through telephone and email. Support sales agents with administrative and customer service-related tasks. Perform additional duties as assigned. Minimum Qualifications High School Diploma or

GED. 0-1

year of customer service, sales support, contact center, or related experience. Ability to manage a high volume of inbound and outbound calls. Strong active listening and interpersonal communication skills. Proficiency with computers, including navigating multiple systems simultaneously. Accurate keyboarding and data entry skills. Ability to maintain professionalism and achieve first-call resolution. Excellent verbal and written communication skills. Flexibility to work evenings, weekends, and holidays as needed. Preferred Qualifications Postsecondary education, vocational training, or college coursework. Previous experience in a professional contact center or service advisor role. Experience using Salesforce, Five9 Telephony, or similar CRM/contact center applications. Bilingual Spanish/English communication skills. Required Skills Customer Service Inbound & Outbound Call Handling Call Center Operations Active Listening Appointment Scheduling CRM/Data Entry Customer Relationship Management (CRM) Professional Communication Microsoft Office Multitasking Compliance & Customer Privacy (PHI/DNC) Time Management Work Environment This position is primarily office or contact center based and requires handling a high volume of customer interactions while working across multiple computer systems. Flexible scheduling, including evenings, weekends, and holidays, may be required. Education High School Diploma or GED required. Experience 0-1 year of customer service, contact center, sales support, or related experience. Contract Requirement 1 Bilingual Contractor (Spanish/English) required.