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JOB SUMMARY

Customer service focused attendant to act as a point of contact with eco-tourists and residents within Crystal River, FL. Specialist to provide information about Three Sisters Springs and Crystal River to guests on the phone and in person with or without direct supervision. Specialist will interact professionally with other employees, customers, and local community members. Specialist will also facilitate ticket sale operations for Three Sisters Springs both at the front gate of the property and at the Three Sisters Springs Center. This position is responsible for providing general visitor information about Crystal River, Three Sisters Springs, and Citrus County. Specialist will complete in person ticket sales, driving visitors using a transit passenger van, and other projects as necessary to ensure high quality visitor experience. Specialist will assist the Director with staffing and workload during peak tourist times.

DUTIES AND RESPONSIBILITIES

Greet visitors, ascertain the nature of the business, promote City events, amenities, and activities to the public. Provide information regarding the Three Sisters Springs and its history, West Indian Manatees, Florida wildlife, local ecotourism opportunities and general information regarding the Crystal River and Citrus County. Complete ticket sales (credit card and cash transactions) in person. Perform cash & credit transactions: handling money, making correct change, and maintaining an accurate cash drawer. Assists the Director of Visitor Services in fulfilling day-to-day staffing and management needs for the Three Sisters Springs Center and the Front Gate Ticket Booth of Three Sisters Springs Wildlife Refuge. Receive and resolve visitor complaints and issues as required, reporting all complaints to the Director. Compose, sends, and files routine email correspondence and other records independently. Completes opening and closing daily paperwork. Maintains regular attendance. Maintains Professional appearance & dress code standards. Drives shuttle van as needed. Individual must be able to demonstrate customer service and guest complaint resolutions/solutions skills. Individual must be able to lead and work with others. Individual must demonstrate the ability to work alone exercising sound judgement with minimal supervision. position. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM QUALIFICATIONS

High School Diploma or GED equivalent. One (1) year of customer services experience. A comparable amount of training, education or experience can be substituted for the minimum qualifications. Employer will conduct background check, drug screening and MVR check.

CERTIFICATES, LICENSES, SKILLS

Valid Florida Driver License for required travel.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of Three Sisters Springs operations and functions related to working with the public. Ability to work effectively and flexible with various people. Ability to follow written and verbal directions. Ability to follow through on designated tasks. Ability to think critically. Ability to provide interpersonal guidance. Ability to listen. Ability to work in a fast-paced environment. Ability to communicate, both orally and in writing due to nature of job.

PHYSICAL REQUIREMENTS

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects. Work requires fingering, grasping, and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels; Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities. The employee is required to stand and walk, in outside elements of heat, cold, rain, and moderately loud noise environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE

Part Time:

Seasonal (November - April) including weekends and holidays.

SALARY:

$15.14 to $22.36 per hour. DOE. For instructions to apply, click the green "Apply" button.