Job Title:

Resident Services Specialist\n

Department:

Residential\nReports to: General Manager\n

Job Type:

Non-Exempt Arch Amenities Group\nWellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.\nWe partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.\nWith a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.\nThe Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.\nIf you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.\n

Job Summary:

Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Resident Services Specialist to deliver exceptional service and support to residents and their guests. This role includes greeting residents, facilitating program registrations, handling transactions, assisting with events, and ensuring a high standard of facility cleanliness and safety.

Key Responsibilities:

Greet residents and guests warmly, providing a welcoming and professional front desk experience.\nEnroll residents in recreational programs, classes, and events; make reservations and process payments.\nMaintain accurate records of transactions, complete daily reconciliations, and adhere to financial policies.\nCommunicate effectively with residents about programming, services, schedules, and amenities.\nHandle resident concerns or complaints calmly and professionally, escalating to management as needed.\nAssist in the execution of programs and activities, including setup and cleanup for events.\nMonitor facility cleanliness and inventory levels, restocking supplies as necessary.\nSupport marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.\nEnsure that only authorized individuals access the facility, and maintain a secure, safe environment.\nKeep the front desk and surrounding areas organized and free of clutter.\nAssist with lifting and moving furniture or equipment during setup for events.\nReport incidents or accidents promptly to management.\nCollaborate with team members to plan a diverse and engaging calendar of events and activities.

Qualifications:

High school diploma or equivalent; college coursework preferred.\n1+ year of customer service experience, ideally in hospitality, fitness, or residential services.\nStrong written and verbal communication skills.\nAbility to multitask efficiently in a fast-paced environment.\nProfessional demeanor and appearance.\nCreative mindset, especially in marketing and promotions.\nBasic computer and office equipment proficiency.\nAbility to remain calm and composed under pressure.\nCapable of lifting up to 50 lbs and performing physical tasks related to event support.

Work Environment & Physical Demands:

Frequent standing, walking, bending, and lifting.\nIndoor and outdoor work; may be exposed to varying temperatures and light cleaning chemicals.\nFlexible schedule required, including evenings, weekends, and holidays. Essential Function Seldom Occasionally Frequently Stationary Position

Sitting or Standing X Active Position
Walking, jogging, running X Use of hands/fingers
Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance
Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl
Position self, move X Talk/hear
communicate, detect, converse with, discern, convey, express oneself, exchange information X See
Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift
Move, transport, position, put, install, remove
50 lbs or less X Carry weight, lift
Move, transport, position, put, install, remove
50 lbs or more X Exposure to
Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X DISCLAIMER

\nThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.\nArch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. 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