RVA (Resort Vacation Accommodations) is a locally owned vacation rental management company. Since 1989, we are delivering extraordinary guest services, property care, housekeeping and maintenance services. We are looking for a Reservation Specialist to add to our Reservation team. This position is not a remote position. As a Reservation Specialist, your primary responsibility is to assist customers in making travel Reservations for our Vacation Homes. You will work closely with guests to provide exceptional customer service and ensure the smooth reservation process. This role requires excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.

Ideal Candidate:

Strong ability to multitask and pay attention to detail Knowledge of Vacation Rental PMS System Computer proficiency Sales, Communication and Negotiation skills

Vacation Rental Experience Professional Customer Service Nature Highly Motivated and Proactive Roles & Responsibilities:

Answer incoming calls promptly. Assist and advise customers who may be choosing from a variety of travel options. Convert telephone inquiries into reservations, while maintaining customer service excellence Must have extensive product knowledge (including site intimacy) on all available inventories to assist with the reservation sales process Respond timely to all inquiries, leads, and provide expert level of customer service to all our guests Processing payments and send confirmation details to guests Address guest and vendor issues or concerns independently or refer to appropriate Supervisor or Manager for support or direction Remain calm and friendly under pressure while simultaneously maintaining a welcoming and professional demeanor Utilize personal and attentive skills with each guest in order to assist them in finding the perfect rental property for their needs Upselling, when appropriate, by educating guests who may need additional services, travel insurance, or upgraded accommodations.

Qualifications and Skills:

High school diploma or equivalent (additional education or hospitality-related certification is a plus) 2 years+ experience in a customer service or hospitality role is required. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport with customers Proficient in using reservation systems and software, knowledge of Escapia and Navis is a plus Detail-oriented with excellent organizational and time management abilities. Ability to handle multiple tasks simultaneously and work well under pressure. Problem-solving and conflict resolution skills Flexibility to work in shifts, including weekends, and holidays as required

Job Type:

Part-Time Schedule:

Day shift Holidays Weekends as needed

Supplemental Pay:

Bonus opportunities Ability to commute/relocate: Longboat Key, FL 34228: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Vacation Rental:

1 year (Preferred)

Vacation Rental PMS:

1 year (Preferred) Customer service: 2 years (Preferred)

Work Location:

In person

Pay:

$17.00 per hour Expected hours: 24.0 per week

Work Location:

In person