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HSGI, Inc.
Customer Service Concierge
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Job Description
Customer Service Concierge
HSGI, Inc.
•
Melbourne, Florida
•
CONTRACTOR
Updated 09/09/2026
Job Description
Job Summary
Position Type:
Contractor
Start Time 8:00 am
•Monday
•Friday
Rate:
$19.00
•$24.00
Position Overview
The Customer Service Concierge supports the on-site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility at the Melbourne facility. This role focuses on delivering excellent customer service by assisting with customer movement, providing on-site support, and triaging customer needs or concerns to the appropriate internal focal points. The position plays a key role in ensuring a positive, professional, and well-coordinated customer experience.
Key Responsibilities
Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, in compliance with safety and security requirements.
Provide a professional, welcoming on-site presence for customers during maintenance visits.
Serve as a point of support for customers, addressing general questions and directing concerns to the appropriate internal teams.
Assist with coordination of customer amenities, conference rooms, transportation, and visit-related logistics.
Communicate effectively with internal teams to support a smooth customer experience.
Observe and report safety, security, or compliance concerns as required.
Support customer events, and special administrative projects as assigned.
Required Qualifications
Professional image and positive, customer-service-oriented attitude.
Previous experience in customer service, hospitality, concierge, or front-office support.
Active and valid driver's license.
Ability to pass MLB Airport badging background process.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong communication and interpersonal skills.
Preferred Qualifications
Experience in an aviation, MRO, or regulated environment.
Experience supporting on-site customer visits or concierge-type roles.
Bilingual preferred: Spanish and/or Portuguese.
ABOUT US
HSGI, Inc. is a full service staffing company supplying qualified technical and professional employees to the most reputable companies in the Aerospace/Aircraft industry—across the United States and abroad.
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