A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Job Description Help for Job Description. Opens a new window. Description The Resident Support Associate Level 1 is responsible for delivering customer service to the residents of On Top of the World Communities. This position serves as the first point of resident contact for walk-in traffic, general phone and email inquiries, work orders, modifications and scanning.
Responsibilities:
Interacts with residents, contractors, and guests via walk-in, telephone or email to provide information on community rules, modifications, work orders, amenities etc. Handles and resolves resident complaints Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty Handles walk-in inquiries and trains residents on the check-in kiosk Assists with voicemails and answering phones as time allows Handles resident processes and matters in accordance with company guidelines Obtains and examines all relevant information in order to assess and validate complaints and determine possible causes Analyzes information and evaluates results to choose the best solution and effectively solve problems Navigates databases utilized by the department Maintains a close working relationship with residents, visitors and related OTOW departments Performs all duties in adherence to Company standards Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices Maintains a professional demeanor toward all residents, visitors and co-workers Performs other duties as assigned
Education and Experience:
High School Diploma or equivalent required Previous customer service experience preferred Employer conducts background check
Skills and Knowledge:
Due to the nature of job, must be able to read, write and understand English with business written and verbal communication and listening skills Computer skills, including Microsoft Office, required Must be able to read, understand, interpret and apply most community rules, regulations, and governing documents Must be outgoing, self-confident, enthusiastic and motivated, with an understanding of human behavior and possess proven conflict resolution and problem solving skills Organizational, decision-making, planning and research skills Must have the ability to prioritize and manage a variety of tasks People skills, initiative, judgment, and the ability to express thoughts clearly and simply
Personal Attributes:
Interpersonal skills Team builder and team player Work ethic Commitment to diversity, equity and inclusion
Certifications or Licenses:
A valid Florida Drivers License for required travel is preferred
Work Schedule:
Full time
Salary:
DOE Benefits of being part of our
World:
Paid Time Off & Holidays after 90 days Vacation Time Fitness Membership Discount Eligible for Medical benefits after 90 days Company paid life insurance policy Employee Referral Program Employee Assistance Program Telehealth Educational Assistance Matching 401k For instructions on how to apply, please click on the green Apply button.
