Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right. Join the only AAA F ive D iamond property in Central Florida !

The Opportunity :

Concierge Who We Look For:

We are looking for an individual who can provide support to our dynamic front office team . You will deliver an enjoyable and positive experience for guests from arrival through their departure . In this role, you will also oversee parts of their stay and ensure that each experience is unique and unforgettable.

Responsibilities :

Respond to a wide variety of guest requests by accurately assessing guest needs , adding personal recommendations and touches to achieve customer satisfaction Demonstrate expertise when offering recommendations to guests Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Comply with Four Seasons' Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers and supervisors. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Stores and retrieves guest deliveries and packages. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

Minimum Qualifications:

Prior experience working in Front Desk or Front Office Some Lifting/Pushing/Pulling/Carrying required of luggage, packages, and boxes up to 50 lbs carried a distance of up to 20 feet. Bending/Kneeling required-full range of motion required to retrieve guest luggage and other material needed by guest. Mobile Position requiring movement behind the desk, within the hotel, and to / from the storage room, c ontinuous standing for entire shift. A successful candidate will have a flexible schedule, ability t o work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States. Comprehensive Benefits Energizing Employee Culture where you are encouraged to be your true self! Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) And so much more! Four Seasons Hotels & Resorts, Employer of Choice "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." - Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Four Seasons Hotels & Resorts is FORTUNE Magazine's "100 Best Companies to Work For," a recognition earned since the survey's inception in 1998. We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf