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The Aesthetic Collective
Front Desk Concierge
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Job Description
The Aesthetic Collective is a growing medical aesthetics practice seeking a highly motivated Front Desk Concierge to join our team in Pensacola, FL. This role is ideal for someone who thrives in a client-facing environment, is confident in recommending services, and is passionate about aesthetics, skincare and delivering an exceptional patient experience. Responsibilities and Skills Greet and check in/out patients with a warm, professional demeanor Manage phone calls, texts, and appointment scheduling Educate clients on treatments, packages, and memberships Convert inquiries into booked appointments and sales Promote current specials, packages, and add-on services Handle payments, financing options, and product sales Maintain a clean, organized front desk and reception area Support providers and ensure smooth daily operations Experience Previous front desk or receptionist experience (medspa or medical office preferred) Strong sales background with a proven ability to upsell and close Excellent communication and customer service skills Comfortable discussing pricing, packages, and treatment plans Organized, detail-oriented, and able to multitask in a fast-paced environment Positive attitude, team player, and polished appearance