These are Contract to Hire opportunities that will convert to a permanent, full time position after the initial 90 day contract period. Must be open to being on site daily in Plantation, Florida and also must be open to different shifts including night/overnight and weekends. There will be extensive training provided so no experienced needed per se, but prior Customer Service or Chat Agent experience preferred. Background check required for employment

About Us:

Our client is dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.

Our Vision:

Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.

Job Purpose:

As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.

Key Responsibilities:

Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance. Uphold and exemplify exceptional customer service standards in every interaction. Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary. Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM. Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers. Participate in daily huddles and seek assistance through appropriate channels when needed. Attend daily 15-30 minute huddles to stay aligned with team objectives and updates.

Performance Metrics:

Adherence to Daily Productivity KPIs and Quality Assurance Scorecards. Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates. Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback.

Qualifications:

Exceptional communication skills, both verbal and written. Proven ability to empathize with customers and resolve their issues. Strong problem-solving skills and the ability to think critically. Ability to work collaboratively in a fast-paced environment. Ability to give and receive honest and direct feedback Schedule flexibility as shifts can change based on the needs of our business

Requirements:

Must be 18+ years of age Familiarity with Zendesk or similar CRM tools 1+ years of Customer service or call center experience Associate or Bachelor's degree preferred Strong Computer Skills Why Join Us? Professional Development Medical Insurance Vision Insurance Dental Insurance 401(k) Paid parental leave

Paid Time Off Disability Insurance Office Meals and Snacks Job Type:

Contract to

Hire Schedule:

8-hour shift Ability to

Work Nights/Weekends/Holidays Language:

English (Required) Ability to

Commute:

Plantation, FL (Required)

Work Location:

In person

Job Types:

Full-time, Contract Pay:

$17.00 - $18.50 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person