Job Description

POSITION

Front Office Concierge

DEPARTMENT

Front Office

REPORTS TO

Managing Partner

JOB SUMMARY

Responsible for greeting patients upon arrival at the office and coordinating their visit with appropriate medical providers/staff members in an efficient and pleasant manner. Responsible for providing effective communication with patients by calling via telephone to ensure all questions are answered and professionally providing detailed information about the practice, including in-depth knowledge and credentialing of providers, services, treatments, and medical skin care products.

EDUCATION AND EXPERIENCE

Experience in a similar capacity involving direct communication with the public, preferably in a medical or retail setting. High school graduate.

ESSENTIAL SKILLS AND ABILITIES

Superior interpersonal and communications skills. Outstanding listening skills and ability to empathize with others. Appropriate sense of discretion in dealing with varied and difficult situations. Ability to convey a professional and positive attitude in all dealings with others, whether patients or staff members. Exemplify ability to be a team player and be reliable at all times. Exceptional personal organizational skills. Attentive to detail.

RESPONSIBILITIES

Office Triage:

Greets each patient warmly upon arrival, determines needs, and ensures efficient transfer of care to other staff members as appropriate.

Confirmation of Patient Information:

Confirms with each patient upon each visit that patient information on file with the practice is accurate and up-to-date. Accurately records updates and corrections as needed.

Monitoring of Waiting Room:

Regularly checks patients in the waiting room to ensure each is comfortable. Reassures those patients subject to excessive waits and informs clinical staff of status as needed. Ensures furnishings and magazines are orderly and clean. Checks that departing patients appear able to travel safely from the office.

Telephone Calls:

Serves as primary individual responsible for answering telephone calls to the practice. Greets each patient warmly, listens carefully, then directs the call appropriately.

Clerical Duties:

Provides assistance in medical chart preparation and maintenance, scheduling, data entry, check/out (scheduling and payment) and other tasks as required.

Reliable:

Ability to commit to schedule and be reliable in maintaining assigned work hours, helping fill in and cover for additional days in the event of a counterpart needing to be out of the office. O ther

Duties:

Performs other duties and assumes various responsibilities as determined by the supervisor. Must be team player in working with all staff in office.

Job Type:

Part Time, 2-4 days per week

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Administrative Assistants & Receptionists:

2 years (Preferred) Customer service: 2 years (Preferred)

Work Location:

In person