Front Desk Concierge

Front Desk Associate Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times. Position Summary The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment. Key Responsibilities Greet residents and guests promptly with a professional and welcoming demeanor Manage building access, visitor logs, and resident notifications Answer and direct incoming calls in a clear and courteous manner Accept and log packages, deliveries, and service requests accurately Maintain a clean, organized, and controlled front desk area Monitor lobby activity and report any concerns or incidents appropriately Follow property-specific procedures and Stratton service standards at all times Coordinate with property management and on-site staff as needed Qualifications Prior front desk, concierge, hospitality, or customer service experience preferred Strong communication and interpersonal skills Professional appearance and demeanor Reliable, punctual, and detail-oriented Comfortable using computers, phones, and basic systems Ability to remain composed and attentive throughout the shift Schedule Flexible scheduling based on property needs Day, evening, and overnight shifts available Full-time and part-time positions offered Compensation Competitive hourly pay based on experience and schedule Opportunities for growth into lead or full-time site roles Work Environment Indoor, customer-facing role within a residential community Requires standing, walking, and maintaining an active lobby presence Stratton Amenities is an equal opportunity employer.