Concierge

Facility:

Vista Manor Healthcare & Rehabilitation Position:

Concierge Location:

Titusville, Florida Shift:

Full-Time | Monday-Friday | 10:00 AM - 6:30

PM Salary:

$18 - $23 per hour Position Summary Vista Manor Healthcare & Rehabilitation is seeking a compassionate and service-oriented Concierge to enrich the experience of our residents and their families. This vital team member will provide a warm welcome, ensure a smooth transition into our community, and continue to deliver support and hospitality throughout each resident's stay. Key Responsibilities Partner with Admissions to ensure rooms are fully prepared for new residents, including verifying equipment, oxygen, and bed availability. Confirm rooms are move-in ready (lights, call bells, TVs working, belongings cleared, and terminal cleaning completed). Prepare and deliver welcome baskets with essential items. Personally greet and escort residents to their rooms, offering reassurance and comfort. Provide support to families, addressing concerns with empathy and professionalism. Respond to call bells, assisting residents directly or notifying staff as needed. Follow the grievance process to resolve concerns promptly. Build and maintain positive relationships with residents, families, and staff. Attend required trainings, meetings, and Resident Council sessions. Assist with tours and room changes, particularly when Admissions staff are unavailable. Complete concierge follow-up forms within 48 hours of new admissions and before scheduled discharges. Submit daily progress reports to administration, highlighting trends or concerns. Coordinate with laundry to retrieve belongings for readmitted residents. Organize and distribute thoughtful discharge gift bags, including ordering supplies. Schedule and oversee smoking sessions for designated residents. Perform additional duties as assigned by the Administrator. Qualifications Minimum 2 years of experience in a nursing home or long-term care setting required. Prior hospitality or concierge experience strongly preferred. Excellent communication, interpersonal, and customer service skills. Compassionate, proactive, and professional demeanor. Strong organizational and multitasking abilities in a fast-paced environment. Join Our Team If you are passionate about creating a welcoming, supportive, and positive experience for residents and their families, we invite you to apply. Make a meaningful impact every day at Vista Manor Healthcare & Rehabilitation.

Background screening information:

Florida Clearinghouse