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HM
Highland Marina
Front Office Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Concierge
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$34,350 / year median in Georgia
+14% projected growth
Job Description
Front Office & Social Media Associate - Full Time Highland Marina is looking for a friendly, dependable, and outgoing person to join our team full-time in the front office. This position is perfect for someone who enjoys working with customers, is comfortable on the phone and computer, and has a good understanding of social media. We are looking for someone who can provide excellent customer service while also helping us keep our social media pages active and engaging. Responsibilities Answer incoming phone calls and assist customers with questions Make and manage reservations for cabins, campsites, boat slips, and other marina services Greet customers and provide friendly, professional service Check guests in and out Process payments and handle basic front-office transactions Respond to customer messages and inquiries Create and post content to Facebook and other social media platforms Take photos and videos around the marina for social media Promote marina events, specials, cabins, camping, boat slips, and other services Help keep the front office organized and presentable Work with management and other employees to make sure customers have a great experience What We're Looking For Friendly, outgoing, and comfortable talking with customers Strong phone and communication skills Reliable and able to show up to work on time Comfortable using computers and learning reservation software Experience with Facebook and social media Able to take good photos/videos and create engaging posts Professional attitude and appearance Able to multitask in a busy environment Willing to help wherever needed Previous customer service, hospitality, office, or social media experience is a plus This is a full-time position. Highland Marina is looking for someone who wants to become part of the team—not someone who simply wants to sit behind a desk. We want a person who enjoys interacting with customers, helping promote the marina, and contributing to a positive atmosphere. If you're dependable, personable, creative, and enjoy working with people, we'd love to hear from you. To apply, please submit your resume through Indeed.