Company Overview iCan! Think Positive Counseling and Coaching Services, LLC is a dedicated counseling and coaching service located in Stone Mountain, Georgia. We specialize in providing comprehensive mental health support through individual, family, and group therapy, crisis intervention, and psychological testing. Position Summary As a Behavioral Health Front Desk Agent, you will play a vital role in creating a positive first impression for our clients, responsible parties, and community partners. Your friendly demeanor, attention to detail, and excellent communication skills will ensure that our clients have a pleasant visit from check-in to check-out.

Essential Duties and Responsibilities:

Prior experience is a crucial part of this role Greets and welcomes clients and/or responsible party in a friendly and professional manner Show proficiency in using phone systems and computer software Answer phone calls and respond to client inquiries Check-in and Check-out clients efficiently and effectively Gathers client information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer Initiates the medical record by creating and processing the client care record folder Assist with making appointments Directing clients to the designated appointment area Handle client complaints or concerns with empathy and professionalism; escalating to management team if required Maintain a clean and organized front desk area Maintains client confidence by keeping client records information confidential. Serves and protects the clinic community by adhering to professional standards, clinic policies and procedures, federal, state, local, and CARF standards.

Required Competencies:

Ability to communicate effectively both orally and in writing Ability to interact effectively in a team setting with other behavioral health professionals. Familiarity with various ethnic and cultural groups. Ability to coordinate multiple activities and prioritize. Excellent phone etiquette and communication skills Ability to commute to

Columbus, GA Minimum Qualifications:

High School or equivalent Georgia Driver's License If you are passionate about making a difference in the lives of others through mental health support, we invite you to apply today and join our team at iCan! Think Positive!

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person

Pay:

$16.00 - $35.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Behavioral health: 2 years (Required)

Work Location:

In person