Front Desk & Guest Services Coordinator (7am-7pm - 12 hour shifts)

Front Desk & Guest Services Coordinator (•FREE Medical/Dental) Oahu Care Facility (OCF) Part-Time | Non-Exempt | Must work Saturdays & Sundays Be the first smile, the calm presence, and the welcoming heart of Oahu Care Facility. Oahu Care Facility is seeking a Front Desk & Guest Services Coordinator to serve as the first point of contact for visitors, families, vendors, and staff. This role blends reception, guest experience, and facility safety awareness in a healthcare setting dedicated to dignity, respect, and aloha. Key Responsibilities Greet and assist all visitors, families, vendors, and staff in a warm, professional manner Serve as the primary point of contact at the front desk and lobby area Manage visitor sign-in, badge distribution, and access procedures in accordance with facility policies Answer and route incoming calls accurately and courteously Monitor lobby and entrance areas to ensure a safe, calm, and orderly environment Enforce visitor guidelines, visiting hours, and safety protocols Communicate effectively with nursing, administration, and other departments as needed Respond appropriately to security concerns, emergencies, or unusual situations and escalate when required Maintain a clean, welcoming, and professional front desk area Support administrative or clerical tasks as assigned Qualifications High school diploma or equivalent required Previous experience in reception, front desk, customer service, hospitality, or healthcare preferred Strong interpersonal and communication skills Calm, professional demeanor with the ability to manage sensitive situations Ability to follow policies, procedures, and confidentiality requirements (HIPAA awareness preferred) Comfortable enforcing rules respectfully and consistently Basic computer and phone system skills Ability to sit, stand, and monitor entrance areas for extended periods Why Join OCF Be part of a mission-driven healthcare team Meaningful work supporting residents, families, and staff Stable full-time opportunity in a respected long-term care facility A role where professionalism, compassion, and presence truly matter

Job Type:

Part-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person