WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

\"Create the Extraordinary\"

Our Vision :

\"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.\"

Our Values :

\"Blaze the Trail, Together We Win, All-In on Service\" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary

JOB DESCRIPTION JOB TITLE

: Loyalty Rewards Agent

POSITION CODE

425746

GRADE:

DEPARTMENT

Marketing

REPORTS TO

Loyalty Rewards Supervisor

PAY TYPE

MINIMUN AGE:

BENEFITS

$15 Hourly 21 yrs of age Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

WE ARE CAESARS

Our Mission:

\"Create the Extraordinary\"

Our Vision:

\"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.\"

Our Values:

JOB SUMMARY

- Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.

HOW YOU WILL CREATE THE EXTRAORDINARY

Handles all reserved special events through a computerized system. Distributes promotional giveaways via various marketing tools. Redeems all documents through the system. Assists with stocking of supplies and keeping a clean and neat work area. Abides by all Accounting and Internal Control Procedures. Creates and maintains patron accounts through CMS. Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times. Sell and promote our loyalty program \"Caesars Rewards\" as well as other promotions and events. Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor. Must greet and assist all patrons with courtesy at all times. Greets buses daily with all an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. Ex. Host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system. Answer phone calls from guests' and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc… Ability to handle multiple tasks with a sense of urgency in all areas of department.

ADDITIONAL REQUIREMENTS PHYSICAL

- Must be able to: Work within restricted area of Soft Count room with reasonable accommodation. Bend, stand or stoop for long periods of time. Communicate verbally and professionally. See. Must be able to hear. Can be augmented with a hearing aid. Tolerate noisy and/or dimly lit environment. Must be able to lift a minimum of twenty pounds (20 lbs.). Must have manual dexterity. Climb stairs repeatedly. Push/pull drop carts and drop boxes. Repetitive motion, i.e. bending, pulling, opening boxes for drop and count process. MENTAL - Must be able to: Work accurately with basic math skills Write to complete daily reports. Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions. Read and understand in order to communicate with patrons and co-workers. Must be able to work under stressful conditions.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

FLSA STATUS

Non-Exempt

LEGAL EMPLOYER

MIL

MULTI-PROPERTY

BONUS PLAN

NO LICENSE

(S):

Illinois Gaming Level 3

EEO CODE:

TOGETHER WE WIN

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. 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