A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Valid driver's license with a clean driving record Steel-toed shoes or boots Access control and badge experience is preferred. Customer service experience is preferred. Comfort using a computer or tablet is preferred. Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles. Possess a high school diploma or equivalent. As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. Position Summary Provide customer service to visitors, employees, and/or contractors by carrying out site-specific procedures, front desk protocols, and when appropriate, emergency response activities. Monitor lobby and reception areas, greet arriving guests, verify identification and/or visitor records, and help manage access in accordance with location policies. Answer phones, assist with directions, and support badge issuance, visitor sign-in, and other front desk documentation related to security-related operations. Respond to incidents, unusual activity, and critical situations in a calm, problem-solving manner, and communicate details to site contacts and/or emergency personnel as needed. Observe activity at the front desk and main entry points to help deter unauthorized access and report maintenance, access control, and other security-related concerns. Additional Duties Monitor activity to prevent unauthorized access Identify and report safety hazards, maintenance issues, or unusual behavior Complete all required reports before the end of each shift Follow all company policies, attendance expectations, and professional standards Participate in required training and site orientation
